Voted by UK brokers
Sponsored by Enterprise Rent-A-Car
Chubb Insurance Company of Europe
We are delighted that the quality of our claims service has been honoured by the broker community again - the fourth consecutive year of winning.
The claim service is the ultimate test for an insurer - it is the moment of truth. Winning this award proves that for both commercial and personal insurance customers we continue to deliver on our promises.
Worldwide, Chubb has the same core values of integrity, empathy, promptness, expertise and fairness at the centre of its claims philosophy. For a specialist insurer like Chubb, our claim service begins at policy inception when we take care to understand the nature of the risk. Risk management, loss control, appraisal services and agreed value are just some of the procedures that play a part in helping us to settle a claim swiftly and fairly.
We would like to thank each of our claim staff who provide such an excellent and courteous service to all customers and brokers. Well done on being so publicly applauded for your hard work.
Lastly, a big thank you to all the brokers who voted for us.
As a customer-focused company, we believe our in-house services enable us to provide speed of response, control and better communication. Recognition in this category confirms that this approach, complemented by a highly skilled team, is the recipe for success in a market where the customers' expectations continue to rise.
This is an important area of our business - one which sits at the forefront of our business plan. Investment in this area has increased our ability to deal with claims faster and more efficiently while maintaining expense control.
Our staff offer a professional service and their level of commitment is proven with the success of our in-house services, 'onecall' and 'assistance international' operating 24 hours a day, 365 days a year across our product range.
Legal & General
Legal & General's prosperity in the claims handing arena is a result of ongoing improvements in the overall broker experience. Strong professional relationships, forged through Legal & General's branch network, have secured the confidence and support of brokers across the UK.
Recent developments include further streamlining of processes through state-of-the-art systems with inbuilt diary functionality and increased usage of a broad supplier network base, reducing indemnity costs and enhancing customer satisfaction. However, these initiatives would not be feasible without the skills and expertise at Legal & General's disposal.