Zurich appoints AI leaders from retail and fintech to drive digital transformation
’Their extensive leadership in AI in the retail and fintech space is precisely the expertise we need to accelerate our digital transformation and further drive AI-adoption,’ says group chief information and digital officer
‘Increasingly unpredictable nature of flooding’ requires updated sector responses
’Our learning is about making sure we centre our flood responses around our customers’ needs and how we can best support them, get to them quickly and do the things that matter to them most as quickly as possible,’ says head of personal lines homes claims
Personal lines MGA signs quarter-billion capacity deal with Zurich
’This renewal marks an important milestone for us following last year’s management buyout,’ says chief executive
Broker feedback drives Zurich’s latest SME fleet eTrade update
‘Accepting NCD histories for new fleet business is a direct response to feedback that brokers have given us,’ says head of SME
High Five: Catch up on the biggest exclusive stories this week
Insurance Times rounds up the biggest exclusive stories from 26 to 29 August 2025
The biggest people moves this week
Insurance Times rounds up the most significant appointments, promotions and leadership changes from 21 to 25 July 2025
Tomorrow’s insurance leaders will come from overlooked places
‘To look for new talent, we need to explore avenues we’ve never explored and that includes both ends of the socioeconomic spectrum,’ says chief executive
In Focus: Why so many say ‘I fell into’ insurance – and why that’s changing
‘We’re a global leader. We contribute 2% to the UK’s GDP. We employ 60,000 people and nobody’s bothered to tell anybody that this thing exists,’ says chief executive officer
In Focus: How should middle manager development into c-suite be prioritised and delivered?
With the industry’s war for talent often focused on attracting young, new talent into the marketplace, has specific training to fulfil c-suite succession vacuums by promoting middle managers fallen by the wayside? Industry professionals share their views…
Extranets v software houses: Where are brokers handling their eTrading?
Insurance Times dives into the wealth of data within its Five Star Rating Report: eTrading 2025, to determine whether brokers are using insurer extranets or software house platforms for their eTrading needs
Nikki Lidster: Zurich UK reinforces ‘people business’ philosophy with investment in underwriters
’This investment in our underwriting team is about ensuring that brokers feel supported,’ says head of SME and trading
Insurance Times Advent Calendar: David Nichols
For the fourth day of advent, David Nichols, head of retail at Zurich UK, discusses the insurers achievements, regulation and customers
Zurich UK promises brokers direct interaction with underwriters rather than ‘a robot’
Head of SME trading says insurer’s ’SME underwriters are empowered to make underwriting decisions in the moment’
Conny Kalcher: Transforming the insurance customer experience block by block
’What we are doing is moving a whole super tanker that’s used to working one way to work in a different way,’ says group chief customer officer
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at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
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