Briefing: Is the FCA getting its own house in order?

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The regulator’s newly released service metrics demonstrate its commitment to becoming more assertive

By Yiannis Kotoulas

One of the best pieces of advice I ever received was: “Before you save the world, make sure your own house is in order.”

It’s not an entirely novel thought, but moral authority is important – we tend to respect instructions more when the people making us do something can demonstrate their own willingness to conform to the rules.

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