Briefing: Underinsurance and the holes in our customers' safety net

Kelly Ogley column headshot

Brokers and insurers must take note of the times and keep clients informed about the dangers of not being fully covered

Insurance is often viewed as the safety net we never want to use. But, as it happens, it’s not an analogy I like very much, because nets have holes in them!

The trouble is that it is often an accurate description of the product because, as many clients are finding out far too late, their safety net does have holes in it – and these come in the form of underinsurance. 

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