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Customer engagement set to be boosted by greater use of digital and AI, says Ageas claims director

With the Covid-19 pandemic accelerating both customer and staff comfort in using digital communications and processes, insurer and customer engagement is expected to go up a notch in 2021, predicts UK claims boss

growth, tomatoes

Organic growth is the DNA of Specialist Risk Group says broker chief executive

Warren Downey has big plans for SRG this year. Insurance Times catches up with the broker boss to uncover the firm’s objectives since receiving a funding injection from private equity investor HGGC

acquisition (9)

US private equity firm buys majority stake in broker Specialist Risk Group

SRG has a pipeline of acquisitions planned for next year on the back of its fresh investment