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Customer engagement set to be boosted by greater use of digital and AI, says Ageas claims director
With the Covid-19 pandemic accelerating both customer and staff comfort in using digital communications and processes, insurer and customer engagement is expected to go up a notch in 2021, predicts UK claims boss
Organic growth is the DNA of Specialist Risk Group says broker chief executive
Warren Downey has big plans for SRG this year. Insurance Times catches up with the broker boss to uncover the firm’s objectives since receiving a funding injection from private equity investor HGGC
US private equity firm buys majority stake in broker Specialist Risk Group
SRG has a pipeline of acquisitions planned for next year on the back of its fresh investment
Covid spurring insurers to work more closely with insurtechs – Instanda
Instanda’s Tim Hardcastle tells Insurance Times why the pandemic has been a catalyst for insurers to work with external partners
The ‘single biggest challenge’ for brokers is capacity says Miller boss
Broker chief executive explains that ‘we’re having to work much harder for our clients to make sure we get them the deals done that they need’
Investment platform Seedrs aiming to become ‘go to’ funding source for insurtech
Seedrs chief investment officer tells Insurance Times about the firm’s ambitions as well as the state of the investment landscape during the pandemic
M&A activity is “more frenetic now then it’s ever been” – Ethos Broking
The Covid-19 pandemic is accelerating M&A conversations, with many brokers considering whether to de-risk their assets
JM Glendinning’s Nick Houghton shoots for £200m GWP after spotting opportunity in polarised market
The broker boss tells Insurance Times about his plans for strategic acquisitions as he aims to grow the business from £45m gross written premium to £200m in five years, following the firm’s recent management buyout
Private equity investment set to bring ‘significant firepower’ to Miller
The firm was ‘not going to be able to blossom in the Willis Towers Watson family’ says broker chief executive
Telematics reaching mainstream ‘tipping point’ — Carrot boss
In Focus: Independent brokers have ‘a mindset for survival’ – Ethos Broking
Industry has work to do to regain customer confidence – Zurich
Zurich targets regional brokers to achieve business growth
Technology is still the ‘bedrock of our business’ – CFC Underwriting’s Dave Walsh
Business interruption has left customers confused, anxious and angry - Brightside chief exec
Minster Law unveils digital claims portal to tackle customer apathy
Recruitment ‘not about hitting a number’, says Gallagher’s Michael Rea
‘Mediocrity cannot be tolerated’ in impending LiP portal says Minster Law boss
Covid-19 evolves role of the broker in insurance – Novidea
‘Momentous trends’ set to ‘influence the market’ for telematics says The Floow chief exec
Oke Eleazu Bought by Many’s COO on improving racial diversity in insurance
‘The insurable world will continue to grow’ says Gallagher Bassett’s UK chief client officer
DLG makes ‘bold statement’ by adopting app-only telematics product says The Floow boss
Tara Waite on why being Premium Credit’s chief exec is a ‘natural fit’
People Moves
Amanda Blanc succeeded by Crawford’s veteran for insurtech chair
The insurtech’s new chairman has a history in loss adjusting and claims management which spans 35-years, he was previously at loss adjustor Crawford’s and Company
Specialist Risk Group buys construction sector MGA
Chief executive Downey says ‘developing a market leading MGA capability is a central element of our strategy’ for 2021
Woodgate and Clark buys Manchester-based loss adjuster
The move is designed to fast-forward business growth says managing director Scarrett
Ethos Broking’s Finch buys HNW commercial broker in its first deal of 2021
The firm has made a total of 12 acquisitions since joining Ethos Broking in 2016
