All Archive articles – Page 1018
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Archive
A volunteer for change
He's Mr Claims by choice. Royal & SunAlliance's Steve Broughton tells Christine Seib why claims are so important to him
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Archive
Maintain the chain
The repair and replacement service is a vital link in efficient and cost-effective claims servicing, but the customer has to be at the centre. Dermott White reports
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Archive
Carry on claiming
Insurers hear some incredible stories from claimants. Read `em and weep (with laughter)
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Archive
Paul Turner, finance director of ansa, says integrated systems are the key to satisfying the industry's exacting standards
Do you think there will be a greater move by insurers towards outsourcing certain aspects of the claims process to specialist companies?
