Claims – Page 8
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NewsInsurers paid £1.6bn in property claims in Q2 2025
‘Our latest figures emphasise the vital protection insurance continues to offer people and businesses,’ says head of general insurance policy
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NewsGallagher Bassett appoints new leader for UK client services division
’Equipped with a deep understanding of the key drivers behind a positive claims experience, I’m looking forward to highlighting those capabilities in Gallagher Bassett’s offering,’ says appointee
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News AnalysisIs the industry’s handling of claims inflation damaging its reputation?
‘If the industry does not adapt, we risk widening the gap between pricing assumptions and actual claims costs, which can erode trust with policyholders and limit commercial growth,’ says head of carrier and market relationships
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NewsUK accounts for 40% of European phone theft claims
‘London is especially vulnerable and the UK now leads Europe in phone theft claims,’ says managing director
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NewsJune rise marks end of trade credit insurance claims falls
‘There’s no question that June’s rise in claims marks a shift in momentum’, says head of commercial
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News AnalysisPet and travel insurance complaints rise amid regulatory scrutiny
In particular, claims journeys appear to be causing customer dissatisfaction, says market intelligence firm
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NewsAtec Group-owned MGA secures £120m of capacity in new deal
’We had reached a tipping point with more demand for our products than we were able to meet. This additional capacity will take the shackles off,’ says chief underwriting officer
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NewsHigh Court backs Bath Racecourse in landmark Covid BI ruling
‘Businesses with multiple premises may have separate limits and sublimits of indemnity,’ says law firm partner
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NewsOne in four landlords switch insurers due to poor claims experience
‘A single bad claim can completely erase a long-term price advantage,’ says chief executive
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News AnalysisMarket responds to FCA clamp down on 'poor' practice in claims
’Transparency in claims handling is paramount, fostering trust and demonstrating a genuine commitment to customer well-being,’ says head
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News AnalysisBriefing: Is the insurance industry still underestimating the cost of poor service?
During softer market conditions, service becomes an even more important differentiator – but still too many firms are failing to focus on service as an important commercial USP
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NewsFCA taking action against firms after finding evidence of ‘poor’ handling of insurance claims
’Insurance provides peace of mind but people must be confident they can get a fair deal and be treated right when the worst happens,’ says deputy chief executive
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NewsOmbudsman reforms interest to better reflect economic reality
The Ombudsman will adopt a variable interest rate on certain awards from 2026
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NewsHigh five: Catch up on the biggest exclusive stories this week
Insurance Times rounds up the biggest exclusive stories from 14 to 18 July 2025
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News AnalysisTesla leads the slide as EV resale values drop
Petrol, diesel and electric vehicles have all lost value over the last 12 months, while hybrid vehicles have bucked this trend and stayed steady, according to a new report from Insurance Times and Percayso Inform
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NewsFreeholders issued legal papers over ‘national scandal’ of secret insurance commissions
’It is even more shocking that our landlords have been milking us for cash by jacking up insurance premiums with hidden commissions,’ says class action participant
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News AnalysisCracking foundations: How 2025’s summer drought is sinking UK homes
Hotter, drier summers are leading to an increased risk of subsidence damage to UK properties and – with population centres in south east England most at risk – insurers will be wary of climate driven dangers
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NewsBeazley accused of stalling as BI claim disputes head to court
’Our clients and this firm notified these claims in 2020 and they are still no further, despite the legal landscape changing so much in the favour of policyholders,’ says solicitor
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NewsInsurance Times launches AI claims survey
The information gathered will be used to benchmark AI adoption, identify key hurdles and highlight the tools and support claims professionals need to enhance their workflows
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News AnalysisBriefing: Is pet insurance reaching a breaking point?
With record-level premiums and a rising number of complaints, pet insurance is facing some serious questions over Fair Value and customer outcomes
