Claims – Page 9
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News AnalysisGraham Stait: Allianz’s motor trade revamp and target to become ‘easiest to do business with’
Allianz’ director for UK markets lays out why the insurer is doubling down on mid-market motor trade, where AI is reshaping underwriting discipline and how broker expectations are driving a major service overhaul
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IT Awards 2025Insurance Times Awards 2025: Purbeck Insurance Services says demand for unique product is accelerating
Keir Cox, director of operations at Purbeck Insurance Services, speaks on his firm’s entry to the MGA of the Year (under 100 employees) category
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NewsClear Group expands into Scotland with commercial broker acquisition
’This acquisition is the first step in our ambitious plans to expand further in Scotland through additional acquisitions and new hires,’ says group chief executive
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IT Awards 2025Insurance Times Awards: Policy Expert delivers ‘vertically integrated’ claims model
Steve Hardy, chief executive at Policy Expert, discusses his firm’s entry to the Customer Champion of the Year – Insurer award
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IT Awards 2025Insurance Times Awards: Hiscox makes claims vision ‘a living, breathing part’ of its culture
Chris Douglas, head of claims operations at Hiscox, explains his firm’s entry to the Customer Champion of the Year – Insurer award
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IT Awards 2025Insurance Times Awards: Covéa Insurance on transitioning to ‘proactive risk management’
Stephen Long, claims, IT and operations director at Covéa Insurance, talks about his firm’s entry to the Customer Champion of the Year – Insurer award
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IT Awards 2025Insurance Times Awards: Esure designs process to ‘reduce friction and boost confidence’
Alan MacEwan, chief operations officer at Esure Group, explains his firm’s entry to the Customer Champion of the Year – Insurer award
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IT Awards 2025Insurance Times Awards: Intact Insurance and partners highlight 'pioneering service' for schools
Alina Schatten, vice president for claims at Intact Insurance UK, discusses her firm’s entry to the Customer Champion of the Year – Insurer award alongside industry partners
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NewsInsurance sector ‘has work to do to rebuild customer relationships’ – Fairer Finance
Fairer Finance said that the “collapse in customer switching behaviour may help explain the modest claims improvements, as insurers may have belatedly recognised the need to improve retention through better claims handling, rather than relying on customer inertia alone”.
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IT InterviewJames Nicholson: What to keep an eye on in the claims sector for 2026
With the New Year in sight, Zurich’s chief claims officer predicts a significant uptick in claims from ’failing AI systems’ and ’wrong decisions’ being made regarding customer experience
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IT Awards 2025Insurance Times Awards 2025: DAC Beachcroft confronts enablers driving post-OIC claims manipulation
Rob Fallows, head of intelligence at DAC Beachcroft, speaks on his firm’s entry to the Excellence in Fraud Mitigation category
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IT Awards 2025Insurance Times Awards 2025: Aviva halts two-thirds of fraudulent applications at quote
Kat Cunningham, underwriting fraud lead at Aviva, speaks on her firm’s entry to the Excellence in Fraud Mitigation category
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NewsPub chain launches £85m action against Marsh
‘The claim will be of interest to both the insurance and hospitality sectors in examining the professional standards brokers should be held to when placing insurance for groups of companies,’ says partner
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IT Awards 2025Insurance Times Awards 2025: FintechOS reveals strong insurer uptake of its AI claims proposition
Gerry Goodwin, vice president for insurance in Western Europe at FintechOS, speaks about his firm’s entry for the Excellence in Claims Technology award
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IT Awards 2025Insurance Times Awards 2025: Allied Universal’s strategy to disrupt claims fraud
Andrew van der Westhuizen, managing director at Allied Universal Compliance and Investigations, speaks about his firm’s entry for the Excellence in Claims Technology award
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IT Awards 2025Insurance Times Awards 2025: UnlikelyAI uses neural and symbolic AI to cut errors in claims
Tom Fairey, chief growth officer at UnlikelyAI, speaks about his firm’s entry for the Excellence in Claims Technology award
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IT Awards 2025Insurance Times Awards 2025: Sprout.ai claims 96% accuracy in claims processing
Roi Amir, chief executive at Sprout.ai, speaks about his firm’s entry for the Excellence in Claims Technology award
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IT Awards 2025Insurance Times Awards 2025: ClaimSorted shows how 'claims teams can benefit enormously from technology'
Pavel Gertsberg, chief executive and co-founder at ClaimSorted, speaks about his firm’s entry for the Excellence in Claims Technology award
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IT Awards 2025Insurance Times Awards 2025: How GT Motive aims to redefine image recognition in claims
David Vella, managing director at GT Motive UK, speaks about his firm’s entry for the Excellence in Claims Technology award
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NewsWeather claims swell as insurer payouts reach £4.6bn
‘Building resilience into new homes is essential if we’re to manage the growing risks posed by climate change,’ says head
