Financial companies may no longer have to respond to customer complaints within a set time period, according to reports.
Current regulations impose on financial companies a five-day response requirement to any complaints received. However, according to a report in The Independent, the regulatory authority is considering dropping the rule, and replacing it with a requirement that they respond in a prompt manner. When pushed to provide parameters for the word “promptly”, the FSA declined to comment.
The Association of British Insurers has been in discussion with the regulatory body about the proposed changes, and is set to release its own guidance on “good practice” in the coming days.
The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
