A guide to this week's movements in the insurance industry


Smart & Cook
Smart & Cook Holdings has appointed David Owen as its new non-executive chairman, following the recent death of company founder Geoff Cook.

Owen has been a non-executive director of Smart & Cook Group since 1998, having previously been chief executive of Oughtred & Harrison Insur-ance Group and a UK board director of Clarkson and Willis.

Giles Insurance
Giles Insurance has appointed a new management team, which will add to its existing commercial operation based in Croydon.

Ben Burford, Michael Dallman and Richard Lympany will be responsible for managing and developing the new and existing business teams for the Croydon office of Giles. Chris Denbeigh has been brought in as compliance manager. All four join from Riverbourne Group.

Sussex- and Kent-based Argyll Insurance Group has appointed Gareth Roberts as joint head of Kent operations. He will work alongside David Satterford, the existing director of Kent business.

Roberts joins Argyll from Knighthood Corporate, where he was a director at its East Grinstead office.

Liam Jolly has joined Firebond's Cambridge office as account executive.

Jolly joins Firebond from S-Tech, having previously been with Direct Choice Taylor Price.

Alliance has appointed account handler Dan Brown to its Bury St Edmunds office.

Brown's role will be to support Alliance's account directors with their larger client accounts.

UK & Ireland Insurance
UK & Ireland Insurance Services has appointed Andy Rolph to its Manchester team as an account sales executive.

Rolph has previously worked at Hiscox, Independent and Sun Alliance and will be responsible for developing new business at UK & Ireland.


SVB has appointed Mike Roffey as head of its discontinued business unit (DBU) to manage the run-off of liability reinsurance, healthcare and third party liability risks.

Roffey joins SVB from Omni Whittington Insurance Services, where he was client director.

CNA has appointed Glenn MacNeil as finance director for European operations.

MacNeil has relocated to London from Canada, where he served as chief financial officer of CNA's Canadian operations since 1998.

Jon Lindsay will join Coface as managing director of its UK and Ireland businesses, effective in March.

Lindsay was previously director for UK and Ireland at credit insurer Atradius.


Highway has appointed Richard Kelsey to its management team as internal actuary.

Kelsey joins Highway from Allianz Cornhill, where he headed the personal lines actuarial department.


Davies Lavery
Davies Lavery has appointed David Rogers as a consultant.

Rogers has more than 30 years' industry experience. He specialises in complex commercial insurance claims, especially multi-party product liability cases.

Bott & Co
Cheshire-based personal injury firm Bott & Co has recruited Judith Owen as a legal executive. Owen has 20 years' experience in the personal injury field.


Guild Claims Service
Jewellery specialist Guild Claims Service has appointed Tim Edwards as business development manager.

Edwards has 15 years' experience in the insurance industry, with a background in specialist claims handling, call centre management and business solutions for claims management companies.

The Lloyd's Market Association (LMA) has appointed technical executive Steve Gould.

Gould will provide support to the LMA's claims activities as well as supporting a number of LMA's business panels, including international liability, directors' and officers' and US errors and omissions.

He was reinsurance and direct claims associate at Jardine Lloyd Thompson prior to joining the LMA.

Bob Moore has joined the management team of run-off specialist Cavell.

Moore has worked in the London market for 41 years. He has held a number of senior positions in the market, including managing director of LCO, now Xchanging Claims Services.

Call 24-7
Claims management company Call 24-7 has appointed Andrew Hindmarch as group finance director.

Hindmarch joined the group in October 2004. He has previously held financial/managing director status with Homecare Insurance, United Assurance and Refuge Group.

James Grant has been appointed managing director of Multiassistance.

Grant joined Multiassistance as head of sales and marketing in 2001 from RAC Motoring Services.

The Financial Services Forum (FSF) has appointed Mike Tildesley, More Th>n marketing director, as its new chairman. The current chair, Anthony Thomson, has invited Mike Tildesley, an advisory board member since 2000, to chair the group.

Thomson will remain chief executive of the organisation.

In addition, the FSF welcomes two new members to its advisory board: Paul Pester, chief executive of Virgin Money; and Richard Royds, head of retail at Merrill Lynch Asset Management.


Victoria Scott
Bristol-based legal expenses insurer DAS has appointed Victoria Scott as head of claims and assistance.

Scott was formerly a claims manager with the firm. She has five years' insurance industry experience. In her new role, she will oversee claims and assistance operations both in Bristol and at the purpose-built motor claims centre in Bedwas, South Wales.

Her management team responsible for assistance services recently received the award of "Customer service management team of the year" at the National Customer Service Awards.

Scott said: "With my new responsibility for four service areas, I am looking forward to driving delivery forward, and ensuring we stay ahead of the market. I have an excellent team of managers who are passionate about delivering high quality service within our claims areas."

In her spare time, Scott enjoys travel and good food and wine.