Brokers push for greater delegated authority as demand for bespoke and hybrid eTrading grows
’There isn’t any nuance for the wealth of experience and advice that the broker can bring in,’ says managing director
Further reading
Rebecca Gambrell: Aviva seeks to ‘raise the bar’ on eTrading service following 2024’s five star success
As Insurance Times’ 2025 eTrading survey is currently being completed by UKGI brokers, Aviva’s SME and delegated authorities managing director says the insurer ‘constantly [feels] pressure to improve and make sure that we’re not standing still’ around digital trading
Watch: 2025 eTrading report webinar in association with Aviva
In this webinar, sponsored by Aviva and based on findings from the Insurance Times eTrading report, panellists discussed how eTrading is becoming a more bespoke proposition, what this change looks like, how eTrading products are transforming to be fit for the future and how eTrading models are evolving
Briefing: How AI can humanise insurance
Insurance businesses must make a dual investment for future success – in decision-making artificial intelligence and staff training to empower employees to tap into such tools
Briefing: Maintaining competence is key in driving up standards of professionalism
The Chartered Insurance Institute’s executive director of strategy, advocacy and professional standards, Adam Harper, questions FCA proposals scrapping CPD requirements for insurance staff
Briefing: Is now the right opportunity to address underinsurance?
Brokers must make time to advise, influence and protect clients from underinsurance as softening market creates ideal moment in time to take advantage of competitive pricing
Briefing: Is the insurance industry still underestimating the cost of poor service?
During softer market conditions, service becomes an even more important differentiator – but still too many firms are failing to focus on service as an important commercial USP
Opinion: Are brokers ducking ‘responsibility’ to tackle insurance fraud?
Insurer counter fraud expert calls out commercial brokers on lack of engagement in dealing with insurance fraud, emphasising that regulatory action may be the best way of inspiring greater anti-fraud collaboration
Benjamin Verlingue: Fourth generation leader emphasises ‘entrepreneurial spirit’ underpinning UK and European operations
Chairman and chief executive plans to ‘respect the legacy’ of familial past leaders while steering the broker’s strategy to double business size over the next three years
Richard Hartley: Digitising risk with agentic AI can expand the insurance industry
Chief executive outlines how he hopes artificial intelligence will unlock a larger, more resilient commercial insurance industry that is capable of addressing uninsured global economic losses
Noel Sequeira and Tom Chamberlain: How data democracy is reshaping the insurance industry for the better
AI is reshaping insurance workflows across a wide range of roles, and many firms like insurtech Hyperexponential are betting heavily that customers will embrace the change
Brokers are ‘logical latecomers’ to AI use as ‘old guard’ believe in certain way of doing tasks
Multiple experts spoke at Insurance Times’ TechTalk Live roundtable, which focused on affirmative cover for artificial intelligence and the myriad impact this technology is having on policies and practices
Richard Hartley: Digitising risk with agentic AI can expand the insurance industry
Noel Sequeira and Tom Chamberlain: How data democracy is reshaping the insurance industry for the better
Martin Hall: ERS targets next £100m GWP through mobility, AI and cultural continuity
ETrading simplicity will drive next wave of digital growth – Polaris UK
Briefing: Is the AI hype cycle now approaching its ‘slope of enlightenment’?
Brokers are ‘logical latecomers’ to AI use as ‘old guard’ believe in certain way of doing tasks
Briefing: How AI can humanise insurance
Benjamin Verlingue: Fourth generation leader emphasises ‘entrepreneurial spirit’ underpinning UK and European operations
Market responds to FCA clamp down on 'poor' practice in claims
Briefing: Is the insurance industry still underestimating the cost of poor service?
Latest FCA complaints data reveals drop in motor-related disputes
Richard Hartley: Digitising risk with agentic AI can expand the insurance industry
Noel Sequeira and Tom Chamberlain: How data democracy is reshaping the insurance industry for the better
Tesla leads the slide as EV resale values drop
From Uber to robotaxi: Rising premiums and the driverless dawn steer taxi cover trends
Opinion: Are brokers ducking ‘responsibility’ to tackle insurance fraud?
Cracking foundations: How 2025’s summer drought is sinking UK homes
Briefing: Growth may come with risk, as Reeves looks to regulatory reset
What is stopping the creation of a public backstop for the cyber market?
Challenges present ‘most exciting times’ in market for brokers – Alastair Swift
Martin Hall: ERS targets next £100m GWP through mobility, AI and cultural continuity
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