Etrading

Brokers push for greater delegated authority as demand for bespoke and hybrid eTrading grows

2025-07-23T07:00:00+01:00By

’There isn’t any nuance for the wealth of experience and advice that the broker can bring in,’ says managing director

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high jump, raise the bar

Rebecca Gambrell: Aviva seeks to ‘raise the bar’ on eTrading service following 2024’s five star success

2025-02-24T07:00:00+00:00By

As Insurance Times’ 2025 eTrading survey is currently being completed by UKGI brokers, Aviva’s SME and delegated authorities managing director says the insurer ‘constantly [feels] pressure to improve and make sure that we’re not standing still’ around digital trading

2025 eTrading webinar x Aviva

Watch: 2025 eTrading report webinar in association with Aviva

2025-07-18T09:00:00+01:00By Insurance Times

In this webinar, sponsored by Aviva and based on findings from the Insurance Times eTrading report, panellists discussed how eTrading is becoming a more bespoke proposition, what this change looks like, how eTrading products are transforming to be fit for the future and how eTrading models are evolving

Kelly Ogley column headshot

Briefing: How AI can humanise insurance

Insurance businesses must make a dual investment for future success – in decision-making artificial intelligence and staff training to empower employees to tap into such tools

bad service

Briefing: Is the insurance industry still underestimating the cost of poor service?

2025-07-23T08:00:00+01:00By

During softer market conditions, service becomes an even more important differentiator – but still too many firms are failing to focus on service as an important commercial USP

ducks

Opinion: Are brokers ducking ‘responsibility’ to tackle insurance fraud?

2025-07-16T08:00:00+01:00By

Insurer counter fraud expert calls out commercial brokers on lack of engagement in dealing with insurance fraud, emphasising that regulatory action may be the best way of inspiring greater anti-fraud collaboration