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Claims performance comes into sharper focus as brokers seek placement certainty
A new survey from Insurance DataLab sheds light on how claims experience is shaping broker behaviour – and why it is becoming a critical tool in navigating an increasingly complex placement landscape
Further reading
In Focus: Is claims experience beginning to overtake price as the deciding factor for customers?
Customers are increasingly beginning to pay attention to the claims performance of different insurers, but has this metric superseded price? Sector experts discuss the direction of travel.
Briefing: Placement is becoming a balancing act for brokers
Broker and insurer relationships are now underpinned by so much more than familiarity and a firm handshake – transparency and data around insurer performance is pivotal in supporting brokers to meet client expectations
Briefing: Insurers need to remember the value of a human touch in claims
While AI is becoming more valuable to insurance firms, customers feel it is essential that the human touch remains in claims
Briefing: Placement is becoming a balancing act for brokers
Broker and insurer relationships are now underpinned by so much more than familiarity and a firm handshake – transparency and data around insurer performance is pivotal in supporting brokers to meet client expectations
Geoff Carter: Sabre’s husky sled strategy maintains profitability across market cycles
’People always ask us if there’s a secret recipe but there really isn’t. It’s a mindset and a culture and it’s about not breaking that,’ says chief executive
Charlotte Koep: How an API platform, an insurer and an EV lessor came together
‘The analogy I always use is that you want to buy an insured bicycle, you don’t want to buy a bicycle plus insurance. That’s the future we’re aiming towards,’ says chief executive
Daniel Lloyd-John: ‘Pioneer for change’ broker designs talent-centric, geography agnostic expansion plan
Chief executive believes broker consolidation across UK’s northern regions is giving industry talent greater pause for career thought – and enabling joint venture partnership opportunities
Briefing: Insurers need to remember the value of a human touch in claims
While AI is becoming more valuable to insurance firms, customers feel it is essential that the human touch remains in claims
Martin Schultheiss: Uinsure accelerates AI investment in support of vision ‘to change the way insurance is bought in the UK’
Louise Birritteri: Beyond embedded insurance – how one MGA is seeking to build ‘insurance enabled business models’
TechTalk: Enhanced underwriting prompts ‘transformational stage’ for insurance
Insurance fraud sector exemplifies the ‘good and bad uses of AI’
Briefing: Trump Re shows insurance is strategic again
Briefing: Insurers need to remember the value of a human touch in claims
Claims performance comes into sharper focus as brokers seek placement certainty
The Big Question: What is it ‘Time: To’ prioritise and achieve at the Biba Conference 2026?
In Focus: Is claims experience beginning to overtake price as the deciding factor for customers?
In Focus: Are stronger rules on data sharing needed for insurers to deal with driverless car claims?
Briefing: Placement is becoming a balancing act for brokers
Briefing: A Cockney’s guide to nicking business
The underinsurance divide that’s splitting the country
Could travel disruption arising from the Middle East conflict trigger a rise in opportunistic fraud?
How insurance is helping prevent own goals at 2026’s World Cup
Geoff Carter: Sabre’s husky sled strategy maintains profitability across market cycles
Briefing: Do not sleepwalk into the knowledge transfer risk
Smart home cyber ‘evolution’ raises concerns for new property market risks
Briefing: Why insurance should go all in on human connection
Motor brokers turn tide on customer losses to insurers
John Dunn: Brokerbility supporting independent brokers as soft market raises profile
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registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a USA Today company
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