What tempts motor customers to switch in a world without the ‘loyalty penalty’?
GIPP regulations are driving down the number of people switching provider when their motor insurance comes up for renewal, so what factors other than price can insurers use to differentiate their service?
Further reading
Motor insurance switching reaches historic low – are GIPP rules finally making an impact?
Over three years on from the introduction of the FCA’s GIPP rules, their impact may seem underwhelming, but is the scrapping of the “loyalty penalty” finally starting to have an effect on consumer behaviour?
Motor injury claims drop to record low in Q3 2024 – ACSO
Public liability claims increased substantially, however
Briefing: Insurance sector has ability to steer road safety
Best practice for safer driving has been a focus following the government’s proposed road reforms in August 2025 – the potential impact of rule changes on claims means the industry simply cannot be a passenger in these conversations
Briefing: Sector has long road ahead to ensure inclusivity of vulnerability
Adam Harper, the Chartered Insurance Institute’s executive director of strategy, advocacy and professional standards, discusses the importance of identifying and addressing vulnerability
Briefing: Navigating a soft market – what’s next for UK brokers?
Insurers, keen to fight for market share, are more likely to support brokers who can adjust to these market conditions
Briefing: Scaling with purpose – the private equity advantage in insurance
One of the most powerful advantages of private equity support is the ability to scale thoughtfully and invest with intent, says SRG deputy chief executive Lee Anderson
Briefing: Winds of change blow in Monaco, but have reinsurers really gone soft?
Will reinsurers move back to assuming broader treaty risks, or will insurers have to place their programmes on a class by class basis?
Behind the memes: Using social media to advocate education and industry transparency
The industry insider behind ‘The Hard Market’ – the internet’s ‘official unofficial source for insurance industry truths, memes, and mayhem’ – tells Insurance Times about going beyond the laughs to enact real change for the profession
Martyn Mathews: Why education is vital to reinvigorating the insurance industry
‘Transparency leads to trust and the more we have of that, the more the industry will grow,’ says managing director
Mandy Hunt: The leader steering Clear Group’s MGA ambitions from ‘outside my comfort zone’
The broker and insurer alumnus is now firmly in the MGA market, with big plans around post-acquisition rebranding and new business incubation set to be delivered in the next 12 months
Extranets v software houses: Where are brokers handling their eTrading?
Insurance Times dives into the wealth of data within its Five Star Rating Report: eTrading 2025, to determine whether brokers are using insurer extranets or software house platforms for their eTrading needs
Briefing: Does cyber insurance need its telematics moment?
TechTalk: Directors face ‘real risk’ of liability in wake of cyber attacks
Nimeshh Patel: Automotive brands want to work with businesses that have ‘intermediary layers’
Briefing: As AI evolves, affirmative cover is becoming ever more important
Brokers reveal 2025’s best and worst insurer eTrading platforms
What tempts motor customers to switch in a world without the ‘loyalty penalty’?
MGA-specific regulations should address ‘mixed picture’ in claims oversight
Tomorrow’s insurance leaders will come from overlooked places
Behind the memes: Using social media to advocate education and industry transparency
Briefing: Scaling with purpose – the private equity advantage in insurance
Briefing: Winds of change blow in Monaco, but have reinsurers really gone soft?
Should a bespoke regulatory framework be introduced for MGAs?
Ozempic confusion putting travel insurance at risk for thousands
Mandy Hunt: The leader steering Clear Group’s MGA ambitions from ‘outside my comfort zone’
Tariff-linked supply chain disruptions ‘worse than Covid’, complicating business interruption
Briefing: Navigating a soft market – what’s next for UK brokers?
In Focus: Why so many say ‘I fell into’ insurance – and why that’s changing
Liberty Specialty Markets appoints new head of client and broker distribution
Briefing: Sector has long road ahead to ensure inclusivity of vulnerability
In Focus: The impending ‘peril’ of underinvesting in reinsurance talent
Motor insurance switching reaches historic low – are GIPP rules finally making an impact?
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registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
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