Insurer Analysis – Page 13
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News AnalysisSkills gap in claims sector not helping with increased complaints about insurers
Insurers have a ’significant issue’ with attracting and retaining talent, says business development director
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News AnalysisThe most complained about products in UKGI
Insurance DataLab analyses the latest ombudsman complaints data to find out which product lines – and which insurers – are receiving the most complaints from consumers
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News AnalysisBriefing: Automated Vehicles Bill answers key questions – but more collaboration with insurers is needed
The government will set out a framework over how self-driving cars can be used on UK roads
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IT InterviewDavid Flint: Lloyd’s of London’s first black broker
’It’s never nice to think that someone may dislike you because of your skin colour,’ says chief executive
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News AnalysisBriefing: Will AI become a risk too far for cyber market?
Global governments and technology leaders have met to discuss the threat AI can pose
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News AnalysisInsurance sector needs to ‘face into’ D&I challenges of recruitment
Three industry leaders discuss attracting and retaining talent in an increasingly digitised world
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News AnalysisBriefing: New war facility in Ukraine a shining example of what insurance can be
Providing the the vital protection needed to the people rebuilding a country while a war rages is perhaps the perfect example of what insurance can do
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News AnalysisThe Big Question November 2023: What is the strangest misconception you’ve heard about insurance?
Seven industry leaders discuss the likes of broker role misunderstandings, the outlook from younger people and innovation over reputation
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News AnalysisInsurer responds to broker complaints over service in the digital age
’There is a better dialogue we can have around digital,’ says chief executive
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News AnalysisIn Focus: How will emerging technologies shape the future of insurance claims management?
Insurance Times asks industry experts how the transformative impact of emerging technologies will impact the future of insurance claims management
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News AnalysisTechTalk: AI uptick could see firms needing insurance to cover ‘mishaps’
While the onus for responsible use of AI currently lies with the regulator, should the insurance sector be addressing these concerns as a matter of priority?
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News AnalysisIn Focus: Insurer complaints are rising – so what is being done to improve claims service?
Industry experts discuss the complexity of claims and the innovations needed to improve the experience for consumers
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IT InterviewAnn Owen: How Aviva is targeting a ‘market-leading’ position in the HNW sector
The insurer’s managing director for HNW speaks to the ’insane’ last few years and how a defined strategy is driving the business forward
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News AnalysisBriefing: Insurer service concerns continue to rage
The overall picture of insurer service concerns is one of exhausted staff at both ends of the chain, missed deadlines and a distinct lack of autonomy and empowerment
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IT InterviewJames Nicholson: From graduate scheme to Zurich’s chief of claims
’Working for an insurance company – specifically in claims – allowed me to apply my law degree,’ says chief claims officer
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News AnalysisThe current opportunities for UKGI firms – ready for action?
Insurance Times’ latest webinar captures the thoughts of three senior leaders in the industry
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News AnalysisBriefing: Are apprenticeships the secret weapon in the war for talent?
Companies can benefit from hiring apprentices in multiple ways
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IT InterviewNeil Galjaard: Markel UK’s divisional managing director talks product strategy
‘You can knit the component parts together to give what is a truly differentiated proposition in that sector for the broker to deliver to their client,’ he says
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News AnalysisIndustry urged to stop getting ‘overexcited’ about trends and not go ‘all or nothing’ on AI
’The industry has a tendency to get really excited about things and we all go bells and whistles,’ says head of corporate and commercial claims operations
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News AnalysisBriefing: Consumer service vital after Luton Airport car park fire
The fire came at a time when complaints about car or motorcycle insurance hit a five-year high
