Insurer Analysis – Page 19
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News AnalysisIn Focus: Insurer complaints are rising – so what is being done to improve claims service?
Industry experts discuss the complexity of claims and the innovations needed to improve the experience for consumers
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IT InterviewAnn Owen: How Aviva is targeting a ‘market-leading’ position in the HNW sector
The insurer’s managing director for HNW speaks to the ’insane’ last few years and how a defined strategy is driving the business forward
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News AnalysisBriefing: Insurer service concerns continue to rage
The overall picture of insurer service concerns is one of exhausted staff at both ends of the chain, missed deadlines and a distinct lack of autonomy and empowerment
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IT InterviewJames Nicholson: From graduate scheme to Zurich’s chief of claims
’Working for an insurance company – specifically in claims – allowed me to apply my law degree,’ says chief claims officer
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News AnalysisThe current opportunities for UKGI firms – ready for action?
Insurance Times’ latest webinar captures the thoughts of three senior leaders in the industry
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News AnalysisBriefing: Are apprenticeships the secret weapon in the war for talent?
Companies can benefit from hiring apprentices in multiple ways
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IT InterviewNeil Galjaard: Markel UK’s divisional managing director talks product strategy
‘You can knit the component parts together to give what is a truly differentiated proposition in that sector for the broker to deliver to their client,’ he says
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News AnalysisIndustry urged to stop getting ‘overexcited’ about trends and not go ‘all or nothing’ on AI
’The industry has a tendency to get really excited about things and we all go bells and whistles,’ says head of corporate and commercial claims operations
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News AnalysisBriefing: Consumer service vital after Luton Airport car park fire
The fire came at a time when complaints about car or motorcycle insurance hit a five-year high
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News AnalysisBrokers ‘appalled’ by how long it can take to get hold of insurers
’We’ve got too many examples where it is just too hard to speak to somebody at an insurer about a client,’ says chief executive
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News AnalysisOpinion: Can you afford to not compete?
Acting editor Yiannis Kotoulas discusses the increased attention on competitiveness within the insurance industry
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News AnalysisBriefing: Where next for personal lines?
It remains to be seen how long it will take for the sun to rise on personal lines insurers once again
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News AnalysisBriefing: Upcoming industry ‘stress test’ should pose no problems for UK insurers
The general insurance industry should pass the regulator’s test with flying colours, says acting editor
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News AnalysisGibraltarian insurers still reporting lower solvency positions than UK
With the Insurance Times Top 50 Insurers report out this month, data provider Insurance DataLab takes a look at the solvency positions of insurers across the UK and Gibraltarian insurance markets.
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News AnalysisTechTalk: Lack of VC funding for BAME-led insurtechs deemed ‘unacceptable failure’
Funding for ethnic minority insurtech founders has come under the spotlight as Black History Month gets underway this October
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News AnalysisThe Big Question October 2023: How can insurers reduce complaints made about them?
The number of complaints made about car or motorcycle insurance to the Financial Ombudsman Service (FOS) surged between April and June 2023
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News AnalysisIn Focus: The emerging protection gaps concerning commercial brokers
’It is incumbent on us all to make sure we are having conversations with customers,’ says chief executive
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IT InterviewAnt Middle: Ageas has planted its flag firmly in personal lines brokered business lines
’We are a business that only succeeds if we can succeed with brokers,’ says Ageas chief executive
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News AnalysisBriefing: Is the commission model of remuneration under threat?
The insurance industry finds itself in a defining moment, says Stuart Reid
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IT InterviewInga Beale: Insurtechs bring ‘freshness of approach’ but diversity comes hand-in-hand with digitalisation
The former Lloyd’s chief executive explains how the two Ds of diversity and digitalisation overlap
