Insurer Interviews – Page 9
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IT InterviewBronek Masojada: ‘Getting the basics right’ is how industry will boost reputation post-BI test case
Paying outstanding BI claims remains one of the chief exec’s ‘personal priorities’ this year, however chairman adds that ‘appropriate pandemic exclusion terms’ are now in place for Hiscox’s BI book
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IT InterviewGeoff Carter: Sabre Insurance seeks to tackle ‘niche areas of motor’ with broker partners
The insurer’s chief executive says the firm is ‘all ears for any opportunities brokers might have’
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IT InterviewIncoming Hiscox chief executive Aki Hussain sees ‘opportunities everywhere’
Despite handing over the reins, Masojada confirms he won’t be completely exiting the insurance market come January 2022
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IT InterviewJohn Fowle: Time to focus on core relationships and ‘deliver on our promises’
Following Chaucer Group’s acquisition by China Re in 2018, now ‘is the time for growth’ says chief executive
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IT InterviewTara Parchment: HNW expertise and advice is ‘irreplaceable by technology’
Building relationships and client trust in products will enable the ‘very best of the high net worth insurers to shine’
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IT InterviewScott Egan: There will be ‘no radical about-turns’ in RSA’s strategy following Intact takeover
Instead, RSA’s new owners will help the insurer ‘accelerate our plans’ around ‘outperformance’
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IT InterviewGavin Sewell: Honcho keen to create ’plumbing’ for multi-car propositions
The reverse auction marketplace also has plans to focus on partnerships this year
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IT InterviewCar insurance needs to adapt for ‘changing marketplace for the future’ – LV=GI
Insurers will have to adapt to bring ‘value’ to the consumer beyond insurance, says insurer managing director
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IT InterviewLucinda Charles-Jones: Doing the ‘right thing’ for employees will benefit customers too
‘Smart working’ will be as ‘transformative in the future of work’ as the introduction of computers
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IT InterviewEd Gaze: 2020 a ‘good year’ for Lloyd’s Lab, 2021 to be ‘much of the same’
Lloyd’s Lab is also making ‘subtle tweaks’ to its selection process to widen its net
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IT InterviewSemi-autonomous vehicles are ‘good news’ for claims exposure
However, data from motor manufacturers must be shared with the insurance industry to support premium and liability calculations
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IT InterviewDavid Williams: ALKS cannot be considered automated or ‘we’ll see deaths’
The insurer is ‘quite nervous’ about the government communications and customer perception surrounding automated lane keeping system technology
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FeaturesJessie Burrows: ‘In a fast-changing world, doing nothing is a very dangerous strategy’
Embracing self-serve in the insurance industry will be essential moving forward
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IT InterviewStephen Catlin: There’s ‘more pain to be suffered’ as market remains in Covid-driven ‘turmoil’
The direct market is assuming control from reinsurers to steer pricing corrections, while the ‘far-reaching financial consequences’ of the pandemic are yet to be fully understood by the industry, says (re)insurance chief executive
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IT InterviewJames Reader: Covid-19 pandemic is ‘turning point’ for accelerating consumer trends
EOW (escape of water) risk management will provide ’opportunity to change the relationship’ between insurers and customers, from ’a grudge purchase to one where there is an ongoing dialogue’, says chief executive
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IT InterviewAnt Middle: Pandemic has been ‘fascinating period to take on leadership’
Chief executive says pride in the business has created momentum, while chief distribution officer applauds its bond with brokers
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IT InterviewAgeas to ‘double down’ on broker-led personal lines in new strategy
Chief executive explains how ‘there’s real opportunity’ for Ageas as it homes in on its ‘heartland business’ with brokers
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IT InterviewQ&A: Working hard to become the UK’s ‘most agile insurer’ – Zurich
Zurich’s head of SME Paul Tombs tells Insurance Times what the insurer has been doing to become the ‘most agile’ in the UK and explains its latest developments for the Zurich Online platform
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IT InterviewHiscox attributes five-star personal lines rating to ‘strong and very competitive’ products
The insurer’s distribution director adds that the firm ‘won’t rest on our laurels’ and that customer service will continue to be a focal point
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IT InterviewQ&A: NIG offers broker support amid pandemic pressures
Sonya Bryson, NIG’s managing director, talks to Insurance Times about the insurer’s response to the Covid-19 pandemic and highlights how the business has grown over the last year
