Interviews

James Reader: Covid-19 pandemic is ‘turning point’ for accelerating consumer trends

By 2021-04-20T11:25:00

Turning point

EOW (escape of water) risk management will provide ’opportunity to change the relationship’ between insurers and customers, from ’a grudge purchase to one where there is an ongoing dialogue’, says chief executive

The Covid-19 pandemic could be seen as a “turning point” for accelerating consumer trends in the insurance sector that were already underway, according to Covea’s chief executive James Reader speaking during Insurance2025. 

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