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Cover story

repair bridges

Insurers must revisit unclear policy wordings to ‘rebuild bridges with customers’

The FCA’s test case action brought ambiguous business interruption policy wordings to the fore, however the final judgment will very likely have ramifications across numerous lines of business. Insurance Times takes a closer look at the impact on insurers and brokers


expectation gap

Opinion: Test case opens industry’s eyes to depth of expectation gap

Editor Katie Scott believes the momentum around getting to grips with the expectation gap has escalated following the FCA’s test case result - insurance leaders are now preparing to tackle this head on for 2021

The Market


Lloyd’s to set ethnicity targets to combat culture concerns

The market’s chief executive emphasised that Lloyd’s was keen to ‘create an inclusive and inspiring culture for all’

The People

five star (3)

Hiscox attributes five-star personal lines rating to ‘strong and very competitive’ products

The insurer’s distribution director adds that the firm ‘won’t rest on our laurels’ and that customer service will continue to be a focal point



Backchat March 2021

Spilt daiquiris, milk-sodden laptops, bogus boilers and the history of the Biba manifesto - what has the insurance industry been up to this month? Plus, what’s Monty Python got to do with insurance? You heard it here first…