Leader
Opinion: Test case opens industry’s eyes to depth of expectation gap
Editor Katie Scott believes the momentum around getting to grips with the expectation gap has escalated following the FCA’s test case result - insurance leaders are now preparing to tackle this head on for 2021
The Market
Lloyd’s to set ethnicity targets to combat culture concerns
The market’s chief executive emphasised that Lloyd’s was keen to ‘create an inclusive and inspiring culture for all’
The People
Hiscox attributes five-star personal lines rating to ‘strong and very competitive’ products
The insurer’s distribution director adds that the firm ‘won’t rest on our laurels’ and that customer service will continue to be a focal point
Backchat
Backchat March 2021
Spilt daiquiris, milk-sodden laptops, bogus boilers and the history of the Biba manifesto - what has the insurance industry been up to this month? Plus, what’s Monty Python got to do with insurance? You heard it here first…
