Lloyds TSB Insurance is to retain control of administration of its £300m motor book on completion of the current underwriting tender process.
Speaking to Insurance Times, Lloyds TSB Insurance managing director Phil Loney said he did not have any intention of taking the underwriting in house.
But he said structural changes would see Lloyds TSB retain more control of the book.
He said: "We want to get more control of the business that we do not underwrite ourselves. We also want to deal with a smaller number of insurers for the business that we do not underwrite ourselves."
Lloyds TSB motor and home online business is currently done through panels. For motor, the panels include Churchill, NIG, Groupama, Chaucer, Zenith, Fortis and Provident. For home, these include AXA, Norwich Union, Allianz Cornhill, Fortis, Groupama, MMA, Lloyds TSB, R&SA and Zurich.
The review will also see the Lloyds TSB domestic claims restructured under a two-year deal with consultant Accenture.
For home business sold in branches, which Lloyds TSB underwrites, the company plans to cut down on leakage and move towards a case management model.
In this model individuals will own their cases.
On underwriting, the insurer is to look at using internal customer data such as credit scoring to improve its rating system.
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