As the insurance industry moves away from dedicated diversity and inclusion initiatives towards broader conversations about culture, talent and skills, the question is whether this marks genuine progress – or simply makes an old problem less visible
‘As our industry continues to evolve through technological change, rising customer expectations and increasing complexity, supporting wellbeing remains more important than ever,’ says managing director
Managing director confirms that specialist insurer is investing in all areas of talent development – but despite ‘opening the doors at Markel UK’, supply and demand bottleneck still cranks up competitiveness for entry level roles
Ican co-founder Ajay Mistry looks back at the successes of DEI-focused insurance event Dive In – and says that what comes next will be vital
News editor James Cowen discusses whether the rise in retailers entering the personal lines insurance market is a threat to traditional distribution channels
’This year’s pivot, from January onwards, has been to figure out how we maximise the benefit and the assets that we’ve got, as well as how we recognise claims itself as a strategic asset in the whole of the insurance cycle,’ says chief claims officer
The 28-year-old managing director bringing ‘a little bit of Essex in every boardroom’ as she homes in on international opportunities, new scheme potential and a talent first mindset for her incoming era of leadership
‘When you’re in those really difficult times, the actual underwriting expertise, the risk management expertise, the discipline and getting the contract wording right is absolutely essential,’ says chief executive
‘These swaggering insurtechs claimed that they were going to change the world, but they weren’t selling any insurance – there wasn’t a scalable, solid concept there,’ says executive director