News Analysis – Page 97
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News AnalysisSocial media driving trust in the digital world
Research from Capgemini reveals that insurance customers trust online research and social media testimonials over broker advice
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IT InterviewInsurance market is on the back foot in dealing with Covid-19 pandemic says law firm partner
Insurers and brokers need to move past the crisis management phase and think of future solutions to mitigate pandemic risks
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FeaturesFraud Charter: May 2020
Industry experts attending Insurance Times’s virtual roundtable agree that application fraud is on the up as consumers look to reduce premiums in any way they can, due to coronavirus-related financial hardship
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News AnalysisSupporting vulnerable customers – a great opportunity for insurers to rebuild reputation amid Covid-19 crisis
The coronavirus pandemic has lead to a surge in the number of vulnerable people in the UK, but new research from Consumer Intelligence reveals the crisis should be viewed as an opportunity to improve customer engagement and loyalty
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News AnalysisConfusion remains on insuring e-scooters, as government fast-tracks trials ahead of coronavirus lockdown exit
If insurance is not in place and an accident occurs, who will pay the claim?
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IT Interviewetrading Q&A: Insurers have a ‘key role’ to play in reducing e-trade complexity says Zurich
Paul Tombs, head of SME at Zurich discusses how Zurich Online is supporting brokers to be operational during the pandemic with Insurance Times’s Savan Shah
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FeaturesHow exposed are brokers to negligence claims following rejected Covid-19-related BI claims?
As commercial customers and insurers draw battle lines over business interruption claims, Insurance Times looks at whether brokers could get caught in the crossfire
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IT Interviewetrading Q&A: Commercial risks could fluctuate due to Covid-19 pandemic says SSP
With Insurance Times’s etrading 2020 results now available, Savan Shah speaks with Adrian Coupland, customer and marketing managing director at SSP, about the firm’s etrading results and how it is supporting brokers to be operational in these times of disruption
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News AnalysisArdonagh: Under the bonnet of the broker’s financials
Ardonagh’s financial results for 2020 stated strong revenue growth and booming earnings, but, as is often the case with financial results, the full picture is more complex
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FeaturesHow is the motor insurance supply chain impacted by the Covid-19 lockdown?
Insurance Times investigates how the ongoing coronavirus pandemic is affecting motor supply chains and the subsequent claims process for motor insurers and customers
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Online onlyAdmiral back on top as Hastings slips down the rankings
Admiral UK has regained its place as the best underwriter in UK general insurance after reporting a market-leading combined operating ratio for 2019
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NewsThe Big Question May 2020: How do you think insurance will look post-Covid-19?
With lock down in the UK set to continue for the time being many businesses are having to adapt, Insurance Times asked what the industry might look like after the pandemic
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News AnalysisBI coronavirus payouts could spell commission clawback worry for brokers
Some obstacles brokers face as they navigate the Covid-19 crisis could have a detrimental effect on their survival
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FeaturesThe Briefing: Coronavirus impacts on GI - With a reduction in road use due to Covid-19, should insurers start returning some premium?
Insurers in the US are refunding part of their customers’ car insurance premiums as coronavirus lockdown measures see a decline in vehicle use and therefore claims, but will the UK market follow suit? Four industry experts share their thoughts
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FeaturesThe Briefing: Coronavirus impacts on GI – Is the insurance sector caught in the crossfire of Covid-19 pressures?
Financial services consultancy says ‘the expectation for the industry to just pick up the tab for a once-in-a-century crisis like coronavirus is just not reasonable’
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IT InterviewLexisNexis Risk Solutions UK boss says use of policy history information is ‘really rudimentary’
The firm’s managing director for UK and Ireland believes policy history data could be better utilised to improve ratings and underwriting
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FeaturesCoronavirus: Rejected business interruption claim case studies
Insurance Times takes a deeper look at two business interruption claim case studies, investigating the impacts of insurer decisions on SMEs and brokers
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IT InterviewLoadsure reveals spot freight market plans after £1.1m funding
The spot freight market has a complex value chain, and operating in a time-critical environment can be expensive for the broker, this insurtech MGA hopes to change that
