Claims News

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MoneySuperMarket: FCA pricing study needs to get the balance right

Aggregator broadly welcomed the FCA interim report, but cautioned against harming insurers’ business models

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State-of-the-art machine learning claims tech launched for motor insurers

Cobalt combines tech and people to achieve best outcomes

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Scottish compensation ruling disappoints underwriters

The differing discount rates will see awards in Scotland set to be significantly higher than those in England


BEIS launches probe into Thomas Cook downfall as underwriter revealed

The committee’s inquiry will be questioning the travel agents chief executive, finance director and chairman

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Bodyshop profits hit buy hi-tech vehicle costs

21 bodyshops in the research made an average of £86 pre-tax profit on a £1,748 insurance job, but why should it matter to the industry?

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The new emerging risks changing the D&O landscape

Chubb tells Insurance Times why the landscape of directors and officers insurance is shifting and why the current conditions are unsustainable in the long term

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October 2019 Big Question: What are the unintended consequences of the government’s motor legal reforms?

Following the government’s legal reforms in motor on the personal injury discount rate, Insurance Times asks the industry what the unintended consequences might be

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IDD has been positive for the market, says BIBA

Majority of brokers surveyed said they believed the IDD had been good for the industry

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Claims Analysis

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Broker Service Q&A: How Markel’s claims experience has improved amid restructure

Insurance Times speaks to Markel’s head of claims Richard Napoli about a key service factor being explored in the broker service survey amid the firm’s restructure


Industry reacts with serious concerns amid FCA’s ‘tough, tough’ pricing crackdown

Price rises on customers and insurance firms could be hit hard


Broker Service Q&A: Tokio Marine HCC reveals the secret to coping with greater claims volumes

With the Insurance Times Broker Service Survey 2019/20 now open, Tokio Marine HCC’s underwriting director John Booth tells Savan Shah how understanding brokers is key to its operation and how it has dealt with the influx of claims over the past year

leaky pipe

Loss adjuster appointed for Blenheim Palace gold toilet claim

Extensive damage was caused when the fully plumbed piece of art was ripped from the wall causing escape of water damage to the palace

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