Khoury-Haq has been in the role for nearly five years

Lloyd’s chief operating officer Shirine Khoury-Haq is leaving the corporation.

Khoury-Haq joined Lloyd’s in 2014 and is a member of the Lloyd’s executive committee. She will exit her role during the first half of 2019.

In a statement the group praised her work to digitise the London market during her time in the role through the creation of the London Market Target Operating Model (TOM).

Khoury-Haq said it had been “incredibly rewarding” to deliver real digital change to the market.

And she added: ”Solutions have been designed and built that are transforming the way insurance is conducted in London. I’m delighted that the experiences I brought from effecting profitable and complex change in insurance and other industries have been helpful in delivering what we promised for London.”

Her other responsibilities included global operations, information technology, data, innovation, business transformation and corporate real estate. 

”I have also been very lucky to work with two great chief executives, Inga Beale and John Neal, who have backed me both professionally and personally,” she added. ”We have made considerable progress in operations within Lloyd’s and the London Market TOM has been well adopted.

”So now, with Lloyd’s full support, this feels like the right time to look for the next challenge.” 


Newly-appointed chief executive Neal led the tributes to Khoury-Haq. ”In my short time at Lloyd’s I have very much enjoyed working with Shirine, and value the support she has given me,” he said.

“I would like to take this opportunity to personally thank Shirine for the role she has taken in delivering real change to the way the Lloyd’s market does business over the last five years.

”Having created the vision for the TOM, she built the consensus and momentum needed to deliver on its promise so that market firms are now seeing genuine benefits.

”Shirine’s knowledge, tenacity and commitment have also made her an inspirational role model to women and the BAME community in both the market and Corporation. She can take great credit for the progress made.”

And Clare Lebecq, chief executive of the London Market Group, added her thanks to Khoury-Haq.

Lebecq said: “Shirine has done a tremendous job in leading the modernisation workstream for the London Market Group and I would like to say thank you, on behalf of all our members, for her huge personal commitment to the challenge.

”Making change happen is very tough and the fact that so many solutions are now coming on stream has much to do with her vision and tenacity in driving forward the work to make London an easier place to do business.”