Personal Lines
News
Unawareness of crash for cash scams costing UK drivers
‘Crash-for-cash scams remain a serious threat to drivers across the UK, especially in cities like London,’ says head of customer care
News Analysis
Market responds to FCA clamp down on 'poor' practice in claims
’Transparency in claims handling is paramount, fostering trust and demonstrating a genuine commitment to customer well-being,’ says head
News Analysis
Latest FCA complaints data reveals drop in motor-related disputes
Motor insurance – the second most complained about product covered by the FCA – saw a drop of 22,000 complaints lodged in the second half of 2024, reversing a trend of increasing complaints
News
FCA issues update on investigation into premium finance market
’Typically, when firms charge extra for premium finance, the annual percentage rates are in the range 20-30% but almost 20% of consumers pay over 30%,’ says regulator
News
Multiple cash for crash fraudsters arrested in coordinated police raids
‘The safety of the public comes first and there is no place to hide for those who seek to exploit and endanger others through insurance fraud,’ says detective chief inspector
News
High five: Catch up on the biggest exclusive stories this week
Insurance Times rounds up the biggest exclusive stories from 14 to 18 July 2025
News
Policyholders worried as extreme weather becomes the norm
’Baselines are shifting, records are becoming more frequent, and temperature and rainfall extremes are becoming the norm,’ says Met Office
News
Tesco appoints new insurance chief executive after bank split
‘We now have an incredible opportunity to continue to deliver for our customers,’ says new appointee
Sponsored Content
Home market is seeing ‘natural bifurcation’ as need for specialist underwriting increases – Pen Underwriting
Andrew Booth, managing director of SME and personal lines at Pen Underwriting, explains underlying trends in the home market and why the rise of non-standard risks is causing class changes
News
Monzo escalates insurance strategy with launch of homeowner cover
Monzo’s second insurance launch intensifies its push into financial services with app-based protection
News Analysis
Briefing: Is pet insurance reaching a breaking point?
With record-level premiums and a rising number of complaints, pet insurance is facing some serious questions over Fair Value and customer outcomes
News
Close Brothers to exit some broker relationships in retreat from personal lines
’While personal lines has played an important role in our retail offering for many decades, the market environment has changed,’ says provider
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