Risk Management – Page 30
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Sponsored ContentCustomer understanding remains the heart of exceptional service – Gallagher Bassett
Sponsored: Rob Glenister, client services director at Gallagher Bassett UK, provides his tips that customer service insurers should embrace to exceed client expectations
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News AnalysisBackchat November 2023
Fire claims, insurtech authors, fifth birthdays and honeybees, what has the insurance industry been up to of late? You heard it here first…
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NewsFarmsure strikes new deal to help agricultural sector through ‘complex challenges’
’The farming sector is undergoing rapid change and the market is transitioning,’ says chief executive
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NewsPen Underwriting launches IP proposition as brokers look for ‘more choice in limited market’
’Our message to brokers is make sure you arrange cover for your clients’ IP and give them the means to defend themselves,’ says head
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NewsBroker attention needed as HNW clients express underinsurance concerns – Ecclesiastical
‘It’s more important than ever that brokers are speaking to their clients,’ says underwriting director for art and private clients
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News AnalysisThe most complained about products in UKGI
Insurance DataLab analyses the latest ombudsman complaints data to find out which product lines – and which insurers – are receiving the most complaints from consumers
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NewsInsurers respond to bill that will allow self-driving cars on UK roads
’Ultimately, how data is accessed and used needs to be open and transparent,’ says underwriting director
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NewsThe ‘win-win’ way insurers can mitigate weather-related claims
’The more engagement between insurers and their customers, the easier it is to mitigate the risk of claims,’ says director
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NewsMGA launches marine equipment product to meet broker demands
’We expect that the market will only grow as the energy transition progresses,’ says underwriter
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NewsHeightened fraud risk in the wake of recent storms – McLarens
’As we grapple with the aftermath of successive weather-related events, the risk of fraudulent claims looms large,’ says head of investigation
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NewsStorm Babet a warning for UK insurers to focus on building resilience
’Insurance can be a very important part of building resilience to the increase in weather-related disasters,’ says senior lecturer and coauthor
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NewsHNW collectors want more risk guidance to protect possessions
’We understand the importance of protecting art, collections and valuable possessions,’ says underwriting director for art and private clients
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News AnalysisBriefing: Workers’ post-lunch performance creates new risks as they switch off to cyber threats
Could this be an opportunity for brokers and insurers to work with clients to push cyber security further up employees’ agendas?
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NewsAxa UK urges government to mirror Labour pledge
’We renew our call on the government to mirror Labour’s recent announcement,’ says chief executive
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News AnalysisTechTalk: AI uptick could see firms needing insurance to cover ‘mishaps’
While the onus for responsible use of AI currently lies with the regulator, should the insurance sector be addressing these concerns as a matter of priority?
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NewsInsurer issues plea as heritage organisations warned of increased smash and grab attacks
’Museums need to be aware of the risk when it comes to smash and grab attacks,’ says customer segment director
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NewsHigh Five: Catch up on the biggest stories this week
Insurance Times rounds up the biggest stories of this week
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NewsPricing cycle driving adverse selection of risk for underwriters – Earnix
’We are seeing inflation abate, but frankly not quite as fast as many would like and then on top of that, rising interest rates,’ says chief executive
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NewsDarker nights predicted to trigger rise in home and motor theft claims
Less light in the evenings ‘provides greater opportunities for thieves’, says head of motor claims
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News AnalysisBriefing: Insurer service concerns continue to rage
The overall picture of insurer service concerns is one of exhausted staff at both ends of the chain, missed deadlines and a distinct lack of autonomy and empowerment
