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In Focus: Ghost portals ‘fool every police officer’ as new fraud trend undermines frontline policing
Derek Coles: UGL Insurance’s chief executive talks ‘recalibrating’ after completing ‘three years in one’
Commercial lines rates fall by 11.7% as market softening reasserts itself
REVEALED: Which firms won at 2025’s Insurance Times Awards?
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Pen Underwriting secures new multiyear fleet capacity deal with Zurich
‘We are ideally placed to provide sustainable solutions and responsive service in sectors that have the potential for complex and catastrophic claims,’ says director
Insurance Times Advent Calendar: Georgina Davis
For the fifth day of Advent, head of regional market for the Midlands, south west and Wales at Zurich, Georgina Davis reflects on why shining a light on opportunities for talent matters
Insurance Times Awards: Zurich on 'leading the way' in customer care
Lynette Grocott, manager care manager at Zurich, talks about her firm’s entry to the Customer Champion of the Year – Insurer award
Insurance Times Awards 2025: Zurich puts engineering team’s work in the spotlight
Louise Clark, head of marketing campaigns and communications at Zurich, speaks on her firm’s entry to the Marketing Campaign of the Year category
Zurich UK reveals men embracing flexible working has grown by nearly 50%
’Achieving a great work life blend is something that everyone should aspire to, no matter your gender or where you’re at in your career,’ says chief HR officer
High Five: Catch up on the biggest stories this week
Insurance Times rounds up the top five stories making headlines across the market from 10 November to 14 November 2025
Continental Europe primed to adopt Consumer Duty type rules as ‘alignment between regulators’ gains prominence
French industry leader believes the UK’s ‘regulatory focus’ for general insurance oversight is set to ‘become the new norm in Continental Europe’
James Nicholson: What to keep an eye on in the claims sector for 2026
With the New Year in sight, Zurich’s chief claims officer predicts a significant uptick in claims from ’failing AI systems’ and ’wrong decisions’ being made regarding customer experience
Broker CEO Forum: Industry must make talent development ‘strategic and intentional’
’Having better, more well rounded individuals that understand all facets of the market is a real investment in the industry of the future,’ says insurer’s head of retail
Sector should not aim to implement AI as a ‘be-all and end-all’ solution
’The AI can recommend a course of action, but the handler has to take the final decision,’ says chief executive
James Nicholson: What to keep an eye on in the claims sector for 2026
With the New Year in sight, Zurich’s chief claims officer predicts a significant uptick in claims from ’failing AI systems’ and ’wrong decisions’ being made regarding customer experience
Georgina Davis: Making a mark on regional growth and future leaders
After six months in role, the sector’s youngest regional head has taken her division from strength to strength – writing over 30% more new business so far this year than in all of 2024
Nikki Lidster: Zurich UK reinforces ‘people business’ philosophy with investment in underwriters
’This investment in our underwriting team is about ensuring that brokers feel supported,’ says head of SME and trading
Insurance Times Advent Calendar: David Nichols
For the fourth day of advent, David Nichols, head of retail at Zurich UK, discusses the insurers achievements, regulation and customers
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registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
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