Gallagher Bassett’s client services director, Rob Glenister, explores how innovative account management can lead to improved client relationships, customer satisfaction and business growth
With 28% of UK motorists committing application fraud, can motor insurance customers really blame insurers when claims aren’t paid out?
’There is so much we can do to reduce the environmental impact of vehicle repairs,’ says claims director
’The longer we put off vital investment in flood defences, the more that flood damage will ultimately cost the consumer,’ says policy adviser
’It’s critical that insurers have access to relevant data in order to support the adoption of this technology,’ says manager
Sponsored content: Sharon Glynn and James Graham, managing directors of professional indemnity (PI) at Travelers Europe, review how market challenges impacted the recent PI renewals season for solicitors
’It is to be hoped that the many levels of prudence baked into the last review are addressed as part of this review,’ says president
JLR started offering clients bespoke insurance last year due to challenges owners may have with rising premiums
’This case underlines the importance of careful analysis of the claim presented,’ says director
’Consumer Duty means that the FCA has never been more interested in customer outcomes and this type of data,’ says co-founder
’There are more complaints coming in around claims,’ says director
Delegates attending a recent Insurance Times and ICEYE roundtable explained that the increased frequency of storms was stretching the industry’s resources to the limit
Industry must improve its communication with customers to mitigate flood of FOS complaints
Following the release of Insurance Times’ 2024 Five Star Rating Report: Commercial and Personal Lines, deputy editor Yiannis Kotoulas sat down with an expert panel to discuss what factors make for excellent broker service
’Handlers are becoming increasingly frustrated by challenges around delays and customer communication,’ says chief executive
Insurance Times rounds up the biggest stories from this week
’The latest pricing data suggests the relentless rise in prices may finally be turning a corner,’ says head
Insurance Times asks industry experts what impact parametric policies can have on climate-based claims processes
’Insurers continue to be there for affected homeowners, with payouts hitting record levels,’ says policy adviser
’The dismantling of the car park has been a precise and painstaking process,’ says chief executive