Analysis

Briefing: AI must be used intelligently to augment people-based insurance sector

By 2024-03-21T08:00:00

Kelly Ogley column headshot

It is imperative to embrace the opportunities AI can offer in terms of back office functionality, but insurance professionals shouldn’t fear for their jobs just yet

Reading businessman Elon Musk’s comments last November saying that artificial intelligence (AI) would eliminate all work made me feel incredibly uncomfortable and question how far AI will take us in the future. Is it a real threat to future roles in insurance, or are we naïve to think we will always need people?

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