Analysis

Briefing: Sector has long road ahead to ensure inclusivity of vulnerability

By 2025-09-03T08:00:00

Adam Harper, CII

Adam Harper, the Chartered Insurance Institute’s executive director of strategy, advocacy and professional standards, discusses the importance of identifying and addressing vulnerability

Over the last year, the Chartered Insurance Institute (CII) has placed vulnerability at the centre of its thought leadership activity, positioning ourselves as the sector’s convenor on Consumer Duty related insights and good practice.

This has seen us convene five high-profile roundtables events attended by regulators, consumer advocates, sector leaders and experts from other professions. Informed by stakeholder insights, we have produced a white paper, three summary reports, one public continuing professional development (CPD) webinar and two good practice guides, which will be published soon.

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