Industry has work to do to regain customer confidence – Zurich

umbrella, protection, trust

Zurich UK’s head of retail believes insurers are ‘absolutely all aligned’ to repairing the reputational damage caused by the FCA’s test case and confusion over business interruption cover

Following the FCA’s High Court test case exploring the interpretation of business interruption (BI) policy wordings when applied to Covid-19-related claims, “there is some work for the industry to do in terms of regaining customer confidence”, said David Martin, head of retail at Zurich Insurance UK.

Speaking exclusively to Insurance Times, Martin confirmed that “the pandemic’s been quite damaging for the industry as a whole in terms of clarity and in terms of understanding from end customers”.

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