Analysis

TechTalk: Walking the tightrope – the risks and rewards of tackling legacy tech

By 2025-09-30T07:00:00

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‘Historically, insurance has been a conservative, risk-averse industry. Maybe there’s a bit of an ‘if it ain’t broke, don’t fix it’ mentality. But I do see that shifting,’ says chief customer officer

UK insurers are edging across a high-wire between stability and transformation. Decades-old mainframes still underpin operations, but pressure from AI, cyber risks and customer expectations are forcing the industry to confront the risks of ageing tech.

For many carriers, the question is no longer whether to modernise, but whether they can afford to wait any longer.

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