Artificial Intelligence

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News Analysis

Briefing: Insurers need to remember the value of a human touch in claims

2026-04-29T08:00:00+01:00By

While AI is becoming more valuable to insurance firms, customers feel it is essential that the human touch remains in claims

Alan Thomas Ripe

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Digital MGA to launch ChatGPT app for cycling insurance

2026-04-28T10:07:00+01:00By

’We know cyclists are already using tools like ChatGPT to plan routes and compare kit – and their specialist insurance should be no different,’ says chief executive

Tracy-Lee Kus at Cyber Risk Conference

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Cyber market ‘has not yet built the infrastructure’ to operate sustainably at scale

2026-04-27T08:09:00+01:00By

‘The choice isn’t whether cyber risk will evolve, artificial intelligence guarantees that it definitely will – the choice is whether we build infrastructure fast enough to transfer this risk effectively,’ says chief executive

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Insurance firms must utilise AI and not make Microsoft Office mistakes

2026-04-27T07:00:00+01:00By

’We don’t want the insurance industry to fall back into the trap when Microsoft Office was rolled out – it’s present everywhere, everyone is using it, but it is totally underutilised,’ says chief executive

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Consumers will pay to avoid AI in claims – and the youngest are most willing

2026-04-27T06:00:00+01:00By

‘Insurers know that customers value the human touch, but may be surprised that digital natives say they are the most willing to pay for it,’ says head

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High Five: Catch up on the biggest stories this week

2026-04-24T14:00:00+01:00By Insurance Times

Insurance Times rounds up the top five stories making headlines across the market from 20 to 24 April 2026

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LMA launches AI adoption toolkit to guide managing agents through governance frameworks

2026-04-23T14:00:00+01:00By

’The challenge now is ensuring that governance frameworks keep pace with increasingly complex use cases,’ says partner and head of general insurance

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Simply Business launches insurance app for small businesses in ChatGPT

2026-04-23T11:21:00+01:00By

’Launching this insurance app in the US and the UK for small businesses in ChatGPT is our latest step in meeting our customers where they are,’ says chief executive

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New AI apprenticeship for insurance industry launched

2026-04-22T08:29:00+01:00By

’Our aim is to help firms create AI champions within departments,’ says chief executive

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CFC to begin pilot of agentic AI quoting tool

2026-04-21T11:01:00+01:00By

‘Lane Assist represents a genuine step change in how underwriting can be augmented responsibly using AI,’ says head

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Davies rolls out AI-powered claims intake agent

2026-04-17T12:21:00+01:00By

’The technology allows us to scale as our client volumes grow and new corporate risks use cases are introduced,’ says group chief executive

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Capacity constraints likely as annual data centre investment set to top £230bn

2026-04-14T12:23:00+01:00By

‘We expect capacity constraints to limit the industry’s ability to fully insure these hyperscale data centre projects,’ says analyst

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Cyber risk firm warns insurers not to view AI simply as ‘risk multiplier’

2026-04-13T13:00:00+01:00By

‘Dependencies on a small number of dominant providers create shared points of exposure across insureds,’ says director

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Lawyers’ association calls for driverless car data-sharing rules

2026-04-09T12:00:00+01:00By

‘It must be shared so injured people are not left to fight huge companies for access to data that could be vital to proving a driverless car caused them harm,’ says partner

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