Artificial Intelligence

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News

Backchat: June 2026

2026-06-10T12:00:00+01:00By

Religious restoration gains congregation congratulations, artificial intelligence forges photo opportunity with a difference, TV presenter has close up with trade journo fans and insurer prepares to auction industry artefacts for charity. What has the insurance industry been up to of late? You heard it here first…

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News

Insurance firms warned of grey areas as informal messaging becomes business norm

2026-06-10T06:00:00+01:00By

’Informal communication is now a normal part of how many businesses communicate,’ says consultancy and professional services sector lead

Jon Walker, Axa

IT Interview

Jon Walker: Crafting restructured Axa Insurance UK to be ‘bigger, broader, bolder’ in next three-year strategic cycle

2026-06-09T07:00:00+01:00By

New chief executive is dotting the i’s and crossing the t’s of insurer’s upcoming strategic priorities – this includes greater adoption of AI and the possibility of staff streamlining

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News

Hiscox UK explores advertising in ChatGPT

2026-06-05T11:14:00+01:00By

’The scale of consumer adoption of ChatGPT, and the capability it puts in the hands of our target audience, is significant,’ says head of acquisition marketing

Martyn Mathews - UK Sales - Headshot

News

SSP joins the MGAA as it launches new AI product platform

2026-06-04T13:00:00+01:00By

’Technology and innovation continue to play an increasingly important role in the MGA sector,’ says chief executive

chatbot neon

News Analysis

Briefing: What must not be lost as insurance quotes emerge on ChatGPT

2026-06-04T08:00:00+01:00By

’Increasing consumer openness to conversational AI presents both challenges and opportunities for insurers and digital distributors,’ says analyst

AI confusion

News Analysis

Briefing: Brokers are feeling the AI pain as questions come thick and fast

2026-06-03T08:00:00+01:00By

While AI is heralded as one of the largest developments in work since the industrial revolution, one unintended consequence of consumer access is causing confusion for brokers

AI washing

News Analysis

TechTalk: AI washing creates ‘massive expectation gap’ across insurance provision and liability

2026-06-03T07:00:00+01:00By

’The pressure to use AI is coming from competitors, boards, investors and the fear of being left behind – which is why much of the current market noise is better described as AI gloss than AI strategy,’ says technology consulting director

aichat

News

Aviva expands ChatGPT insurance offering

2026-06-02T10:47:00+01:00By

‘This is another step in growing consumer awareness of protection insurance by making our products more accessible to customers in the ways that suit them,’ says managing director

DavidAslin-19

IT Interview

David Aslin: Human touch in a digital market – why Lumara is betting on relationships

2026-06-01T07:00:00+01:00By

As the insurance market pushes deeper into AI and automation, Lumara’s chief executive argues that underwriting expertise and broker relationships still matter most

optimistic ceo

News

Half of UK FS chief executives ‘very optimistic’ for next 12 months despite capital constraints

2026-05-28T14:00:00+01:00By

’Amid ongoing uncertainty, there is a strong determination among leaders to focus on what’s within their control – taking a pragmatic, deliberate approach to growth and investment decisions that set them up for the future,’ says UK and Ireland financial services leader

dog uk

News

UK lags behind Europe on pet insurance claims satisfaction

2026-05-26T14:00:00+01:00By

’Dissatisfaction is often driven less by whether claims are ultimately paid and more by communication, delays and overall trust in the process,’ says product marketing manager

Glyn and Vicky 1

News

Biba 2026: Allianz seeking pricing transformation to support brokers in ‘challenging’ personal lines market

2026-05-22T07:00:00+01:00By

’It’s even more important that we get down to that level of granularity, utilising brokers’ data, to make sure that we can help support volume where we can while profitability is under challenge,’ says managing director for personal broker

James York, Cropped

News Analysis

Briefing: The price of expertise in professional services

2026-05-20T08:00:00+01:00By

With the advent of AI forcing an evaluation of the price for expertise, it is worth considering how the industry could be differently constituted

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