Artificial Intelligence

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News

AI must not distract from insurance’s knowledge loss, says CII chief executive

2026-09-21T08:00:00+01:00By

CII chief executive Matthew Hill says the industry must focus on preserving human judgement and leadership as artificial intelligence reshapes the workplace

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News Analysis

Fraud Charter: AI-generated ‘swamp of activity’ threatens to overwhelm insurer fraud and complaints teams

2026-09-21T07:00:00+01:00By

‘The dereliction is having a queue of complaints which aren’t being dealt with because there is a mountain of AI slop that you just can’t physically work through,’ says law firm partner