Artificial Intelligence

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News Analysis

AI risks widening London market claims expertise gap as veterans retire

2026-11-02T07:00:00+00:00By

As artificial intelligence takes on routine tasks and experienced claims professionals leave the market, industry leaders say the challenge is no longer teaching technical knowledge but ensuring the next generation develops the judgement and expertise that underpin specialist claims handling

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News

​Tokio Marine teams up with broker on ‘first’ humanoid robot cover

2026-10-30T10:47:00+00:00By

’The new cover is the first of its kind in the UK,’ says general manager

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News

Ageas to offer car quotes through ChatGPT via Esure

2026-10-29T13:18:00+00:00By

’The plugin provides a valuable testing ground to help us understand how customers engage with conversational AI and how these tools could shape future insurance journeys,’ says managing director

Allianz UK and TUI

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Allianz Partners renews partnership with tourism giant

2026-10-28T14:00:00+00:00By

’Prioritising innovation and digitalisation to enhance the customer experience and make travel protection even smarter will be crucial in the coming years, as AI is fundamentally changing how customers discover destinations and book their holidays,’ says chief financial officer

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Biggest AI mistake insurers can make is automating bad processes – Shift Technology

2026-10-27T15:27:00+00:00By George Robbins

George Robbins, head of UK markets at Shift Technology, says that before insurers ask AI to do more, they should make sure the process deserves to be automated in the first place

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IT Awards 2026

Insurance Times Awards 2026: Finalists for the Excellence in AI – Service Provider award announced

2026-10-27T12:00:00+00:00By Insurance Times

Eight firms are competing to win the Excellence in AI – Service Provider category

Vikas Acharya

IT Awards 2026

Insurance Times Awards 2026: Xceedance on combining AI, software and human expertise

2026-10-27T08:59:00+00:00By Insurance Times

Vikas Acharya, chief product officer at Xceedance, explains his firm’s entry to the Excellence in AI – Service Provider category

Paul Templar

IT Awards 2026

Insurance Times Awards 2026: Vipr Solutions on turning delegated authority operations into strategic advantage

2026-10-27T08:55:00+00:00By Insurance Times

Paul Templar, chief executive at Vipr Solutions, explains his firm’s entry to the Excellence in AI - Service Provider category

scrub ai

IT Awards 2026

Insurance Times Awards 2026: Scrub AI on why the ‘least glamorous’ innovation is insurance’s most important

2026-10-26T18:00:00+00:00By Insurance Times

Alex Ley, co-founder and chief executive at Scrub AI, explains his firm’s entry to the Excellence in AI - Service Provider category

Paul O'Brien

IT Awards 2026

Insurance Times Awards 2026: Davies on combining ‘measurable impact and governance’ into delivery

2026-10-26T17:00:00+00:00By Insurance Times

Paul O’Brien, chief AI officer at Davies, explains his firm’s entry to the Excellence in AI – Service Provider category

Edward Clark

IT Awards 2026

Insurance Times Awards 2026: Paper Insurance on solving ‘a problem the market has lived with for decades’

2026-10-26T16:00:00+00:00By Insurance Times

Edward Clark, founder and chief executive at Paper Insurance, explains his firm’s entry to the Excellence in AI – Service Provider category

Roi Amir

IT Awards 2026

Insurance Times Awards 2026: Sprout.ai on making AI ‘genuinely useful’ in the insurance industry

2026-10-26T15:00:00+00:00By Insurance Times

Roi Amir, chief executive at Sprout.ai, explains his firm’s entry to the Excellence in AI – Service Provider category

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IT Awards 2026

Insurance Times Awards 2026: Mea Platform solving the ‘back office’ problem

2026-10-26T14:00:00+00:00By Insurance Times

Martin Henley, group chief executive at Mea Platform, explains his firm’s entry to the Excellence in AI – Service Provider category

Pavel Claims sorted

IT Awards 2026

Insurance Times Awards 2026: ClaimSorted on making claims ‘more human, not less’

2026-10-26T13:16:00+00:00By Insurance Times

Pavel Gertsberg, chief executive at ClaimSorted, explains his firm’s entry to the Excellence in AI – Service Provider category

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