Held in association with Shift, the webinar explores what agentic AI means in practice for fraud investigation
’We have redefined our culture as a business. It used to be suits and trainers, we now call it suits, trainers and cool tools,’ says group managing director
Insurance Times’ latest webinar with Zurich explored how insurers can use technology to deliver faster, more efficient trading without sacrificing underwriting judgement, broker relationships or the human element of claims
‘For a customer, reaching the end of a quote journey without an offer can feel like being told their home cannot be insured,’ says managing director
The industry is starting to see ’the emergence of omnichannel’ where fraudsters are playing the fraud vulnerabilities of digital and non-digital channels off each other, says director
‘Cyber attacks no longer stop at the organisation’s network,’ says head
Association leader encourages event attendees to ’take risks’ and ’be open to leaving your comfort zone’
As AI platforms become a new route into insurance, the industry faces a critical question – when a chatbot recommends a policy, can customers tell where information ends, advice begins and commercial influence starts?
Mike Edgeley, group chief executive at Clear Group, explores whether the market’s understanding of the value of AI is starting to bear fruit – and what that means for the importance of human connection in an increasingly tech-focused insurance sector
’By extending AI summarisation to income protection, we’re continuing our commitment to making protection insurance faster, simpler and more accessible,’ says chief underwriting officer
The ’biggest misconception’ about vibe-coding in the market is that ‘AI-generated code reduces the need for governance’, says head of emerging technology risk
’When people have got things going on, like an IVF process, what they need is flexibility without judgement,’ says senior HR business partner
‘Sadly, these organisations are all commercial entities. They will recommend the product that’s paying them the most money, I fear,’ says global head
AI is rapidly changing the nature and scale of cyber threats, raising questions over whether insurers have the data, modelling and policy wordings needed to accurately assess, price and cover risks that are evolving faster than the market itself