Artificial Intelligence

James York

News Analysis

Briefing: Robotic repairs and drone delivery – the future of insurance is hardware

2026-08-19T08:00:00+01:00By

From humanoid surveyors to autonomous repair fleets, James York says emerging robotics technology could transform how insurers manage, mitigate and respond to risk

Jason Storah, Aviva

News

Aviva swerves any ‘big proclamations’ around redundancies as it continues AI investment

2026-08-18T06:00:00+01:00By

UKGI chief executive acknowledges that AI is ‘changing our business’, with staff headcount just one of many considerations the insurer is working through as part of its ongoing AI adoption

aiunderwriting

News

Sixfold partners with Sollers on AI underwriting offering

2026-08-13T14:52:00+01:00By

‘Insurers should not have to replace the systems their underwriters already use to get value from AI,’ says head of partnerships

dmai

News Analysis

AI-powered insurance shopping already rivalling brokers and telephone enquiries

2026-08-13T07:00:00+01:00By

New data from market research firm Consumer Intelligence suggests that AI has rapidly established itself as a new channel for consumers to shop for cover, already rivalling utilisation rates seen across brokers and telephone enquiries

Lee Anderson, SRG

News Analysis

Briefing: AI will not replace specialist brokers – but it will define the exceptional ones

2026-08-12T09:00:00+01:00By

Lee Anderson, group deputy chief executive at SRG, pinpoints the real differentiator of artificial intelligence use for brokers

AI warning

News

CII warns AI fluency gap could undermine responsible adoption

2026-08-11T12:17:00+01:00By

’AI has the potential to improve how insurance and personal finance firms serve customers, but only if it is adopted with purpose, transparency and professional accountability at its core,’ says director of policy and public affairs

highfive (17)

News

High Five: Catch up on the biggest stories this week

2026-08-07T14:00:00+01:00By Insurance Times

Insurance Times rounds up the top five stories making headlines across the market from 3 to 7 August 2026

Luisa Barile

News

ManyPets fetches new business growth as profit before tax increases by 59%

2026-08-06T11:00:00+01:00By

ManyPets boss says this is despite a ’very competitive’ UK pet insurance market that ’hasn’t grown as much’

ikea

News

Ikea enters UK home insurance with Urban Jungle deal

2026-08-05T08:00:00+01:00By

’We are bringing a simple, functional and affordable home insurance product to our customers,’ says country customer experience manager

Lee Mooney, August 2025

News

ETrading set to be ‘core’ component for Markel UK as it bolsters capabilities – Lee Mooney

2026-08-04T06:00:00+01:00By

As the specialist insurer stacks up star improvements in Insurance Times’ annual eTrading report, managing director confirms additional investment in talent, AI and products in a bid to continue upwards trajectory

humanerror

News

Human error still bigger cyber risk than AI-native attacks

2026-07-31T11:00:00+01:00By

‘While we haven’t yet seen AI-native attacks emerge as their own driver of insured loss, that could of course change at any moment,’ says chief executive

agenticai (2)

News

Insurer use of agentic AI creating ‘new generation of conduct risk’

2026-07-30T12:13:00+01:00By

‘The widespread deployment of AI agents marks a pivotal shift for insurers in the UK,’ says report

growthnonlinear

IT Interview

Gavin Lillywhite: Breaking the headcount-growth equation

2026-07-30T07:00:00+01:00By

Over the past decade, insurance technology firm Xceedance has seen its headcount scale rapidly as the business has grown, but now, says senior vice president of business development Gavin Lillywhite, the operating model needs to change

Data key

News

Underwriting remains insurers’ top AI use case despite broader adoption

2026-07-29T14:00:00+01:00By

‘As AI capabilities mature, firms are looking beyond improving risk selection and towards enhancing customer engagement, accelerating product innovation and supporting operational efficiency,’ says insurance analyst

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