Artificial Intelligence

webinar zurich

News Analysis

‘It’s not about robots’ – Zurich says technology should remove friction, not judgement

2026-10-13T07:00:00+01:00By

Insurance Times’ latest webinar with Zurich explored how insurers can use technology to deliver faster, more efficient trading without sacrificing underwriting judgement, broker relationships or the human element of claims

online person

News

Brokers warn PCW and ChatGPT quote declines risk convincing consumers they are ‘uninsurable’

2026-10-12T10:07:00+01:00By

‘For a customer, reaching the end of a quote journey without an offer can feel like being told their home cannot be insured,’ says managing director

fraudster on the phone

News

Insurers risk ‘automating vulnerabilities’ at scale as fraudsters exploit phone channels

2026-10-08T06:00:00+01:00By

The industry is starting to see ’the emergence of omnichannel’ where fraudsters are playing the fraud vulnerabilities of digital and non-digital channels off each other, says director

Cyber

News

CFC upgrades cyber cover as attacks increasingly target business leaders

2026-10-07T12:57:00+01:00By

‘Cyber attacks no longer stop at the organisation’s network,’ says head

Philippe Speech 1

News

FERMA president urges risk professionals to challenge insurance cycle status quo and address AI paradox

2026-10-06T09:45:00+01:00By

Association leader encourages event attendees to ’take risks’ and ’be open to leaving your comfort zone’

AI

News Analysis

TechTalk: When AI becomes the front door to insurance, who decides what's inside?

2026-10-05T07:00:00+01:00By

As AI platforms become a new route into insurance, the industry faces a critical question – when a chatbot recommends a policy, can customers tell where information ends, advice begins and commercial influence starts?

Mike Edgeley 2 hi-res

News Analysis

Briefing: Are the financial markets finally coming to their senses?

2026-10-01T08:00:00+01:00By

Mike Edgeley, group chief executive at Clear Group, explores whether the market’s understanding of the value of AI is starting to bear fruit – and what that means for the importance of human connection in an increasingly tech-focused insurance sector

Aviva

News

Aviva rolls out AI underwriting tool for income protection

2026-09-30T12:00:00+01:00By

’By extending AI summarisation to income protection, we’re continuing our commitment to making protection insurance faster, simpler and more accessible,’ says chief underwriting officer

AI boat

News Analysis

TechTalk: Vibe-coding could leave insurers ‘crashing on the rocks’

2026-09-30T07:00:00+01:00By

The ’biggest misconception’ about vibe-coding in the market is that ‘AI-generated code reduces the need for governance’, says head of emerging technology risk

IVF journey

News

Dive In: HR leader on her IVF journey and why support must go beyond policy

2026-09-29T13:00:00+01:00By

’When people have got things going on, like an IVF process, what they need is flexibility without judgement,’ says senior HR business partner

cost of AI risk, losing money to AI

News

‘Where does the money flow’ – AI insurance recommendations face trust test

2026-09-29T09:47:00+01:00By

‘Sadly, these organisations are all commercial entities. They will recommend the product that’s paying them the most money, I fear,’ says global head

risk management ai

News Analysis

In Focus: Can cyber insurance keep up with AI?

2026-09-29T07:00:00+01:00By

AI is rapidly changing the nature and scale of cyber threats, raising questions over whether insurers have the data, modelling and policy wordings needed to accurately assess, price and cover risks that are evolving faster than the market itself

Dive In

News

Dive In: ‘Critical’ to address leadership trust gap over AI transformation

2026-09-25T10:00:00+01:00By

An ‘immature’ understanding of AI governance in the market means more needs to be done to improve trust, says head of culture, talent and communities

Dive In Recruitment Session

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Dive In: AI could access a ‘broader talent pool’ that traditional recruitment misses

2026-09-25T08:00:00+01:00By

‘We need to consider how we get quality hires because we’re going through this process of being able to recruit much quicker,’ says head of culture and talent

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