The 2001 survey commissioned by the British Insurance Brokers' Association (Biba) shows brokers are still dissatisfied with the service they receive from insurers.

The report shows brokers would still like to see improvements in a number of areas, particularly commercial lines.

Respondents said key elements of service were competitive premiums (59%) and flexibility of underwriting (44%). Also important was the insurer's long-term commitment to the broker market (40%) and speed of claims settlement (36%).

Biba chief executive Mike Williams said: "This year's research shows although results are fairly consistent, service standards still leave room for improvement.

"However, we know insurers are aware of the problem and are prepared to talk to Biba about the issues and how they might be overcome."

Brokers said the biggest issues they faced were a shrinking market and direct sales. The introduction of the General Insurance Standards Council (GISC) was cited as the third-biggest issue.