Property damage expert Munters is sponsoring a seminar on Implementing Property Damage Claims into the 21st Century – A European Perspective.

The seminar, to be held on June 28 at the Royal Garden Hotel, Kensington, will include speakers from across Europe.

Bo Ingmarrson, chief executive of Scandinavian insurance group IF, will be discussing the internationalisation of claims handling.

John Spillane of Eastgate Assistance will comment on the impact of e-commerce and on claims handling.

Andrew Spenser of Texa and Hervé Dumesny of Europ Assistance, both of France, will tackle developing claims expertise in call centres.

And Tony Boobier, subsidence programme director at RSA, will lead a discussion on changing policyholder behaviour.