Claims – Page 27
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IT InterviewSimon McGinn: Clarifying ‘challenging’ BI wordings could lead to ‘narrowing the cover’
Insurers must help brokers carve out more time to have ‘critical’ client conversations around what policies do and do not cover, says commercial lines chief executive
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NewsAxa prepares for ‘potential claims’ from Ukraine and Russia war through exposed lines
Some of the insurer’s crisis management policies, for example, have been ‘triggered because of the war in Ukraine’, says group chief financial officer
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NewsSchools an ‘attractive target’ for criminals over summer months – Ecclesiastical Insurance
‘Brokers have an important role to play’ in helping education clients manage their risks over the summer holidays
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NewsAdmiral and Direct Line face double-whammy margin hit in 2022 – Bloomberg Intelligence
Regulation implementation and inflation pushing up claims’ costs are among the causes
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NewsLondon market showcases ‘great degree of optimism’ around PI risks – Clyde and Co
However, this optimism is tempered by a ‘wariness of macroeconomic and inflationary pressures’
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NewsPersonal injury motor claims continue to decline, says government’s CRU data
Nearly a quarter of a million claims have ‘disappeared’, according to executive director
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NewsInsurance Data Lab reveals highest ranked insurers for customer experience
Six insurers have been recognised with a ‘gold award’ for ‘doing their utmost to help their customers’
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AnalysisBriefing: FCA must focus next on customers’ expectation gap following dual pricing ban
Consumer group managing director calls expectation gap the ‘number one problem in insurance’, over and above ‘sideshow’ price walking that the FCA has been focused on
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NewsTravel insurers must address ‘misunderstanding’ over coverage – Consumer Intelligence
A lack of consumer trust in the travel insurance sector should be addressed with greater clarity over policy exclusions, says senior insight analyst
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NewsJoint founders launch end-to-end platform to support delegated authority arrangements
The proposition aims be a ‘gamechanger’ for insurance industry players that are looking to remain competitive in a fluctuating UK market, says co-founder
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NewsACSO calls for mandatory insurance of e-scooters
The association has laid out a 10-step plan for the effective and safe legalisation of the micromobility vehicles in the UK
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IT InterviewMGA Q&A: MGAs must continue to invest in AI and data enrichment - Mike Keating
Mike Keating, chief executive of the Managing General Agents’ Association, tells Insurance Times why claims inflation is ‘the elephant in the room’
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NewsDOA Underwriting strikes capacity deal for travel policies with Axa Partners UK and Ireland
The insurer says the agreement forms ‘a key part in our travel strategy’
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NewsClaims mitigation strategies offer opportunity for the ‘ultimate’ customer service
Insurers can provide advantages to policyholders by helping them avoid making claims in the first place
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NewsCrop fire claims soar as forest fires rage through UK amid heatwave
Loss adjustors’ agriculture director warns farmers need to continually review livestock management
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NewsElectric vehicle increase strikes fear into motor industry and its supply chains
Insurers need to ‘fundamentally change how they price, underwrite, insure and service’ electric vehicles, says credit hire firm managing director
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NewsCost of living pressures push uptick in fraudulent property claims – Zurich UK
Fraudsters submitting bogus claims ‘drives up the cost of premiums for everyone’, says detective chief inspector
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NewsInsurers brace for ‘inevitable’ claims following forest fires
Greater cross-sector collaboration is needed to ’more accurately assess, map and manage the risks’ as wildfires are ’no longer just an issue for faraway countries’, says property loss expert
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NewsInsurance pricing complaints fell during 2021/22 – FOS
Customers must feel ‘confidence’ in their cover prices and how insurance ‘meets their needs’, says ombudsman leader
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News‘No doubt’ that OIC reforms have failed motor customers – Carpenters Group director
’It is completely unacceptable that consumers should have to wait so long for an effective system’, she adds
