Claims – Page 27
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IT Awards 2023Insurance Times Awards 2023: Covea sees payoff after improving customer experience
Vicki Heslop, director of customer and compliance at Covea Insurance, discusses how the company has seen reduced complaints and what this means for their bid for the Customer Champion of the Year – Insurer award
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IT Awards 2023Insurance Times Awards 2023: NFU Mutual looks to alleviate the burden of bereavement on customers
Ben Mattless, customer experience specialist at NFU Mutual, explains how they are looking to make the bereavement process easier on customers and why this means the company should win the Customer Champion of the Year – Insurer award.
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Sponsored ContentDon’t forget physical technology in insurance – Browne Jacobson
Sponsored content: Tim Johnson, partner at Browne Jacobson, warns insurance firms not to forget the old kid on the block just yet
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NewsZurich UK ‘exploring new ways’ to enhance consumers’ claims journey
’Our main focus is on providing the right tools for the right circumstances,’ says head of express claims
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NewsBroker CEO Forum: Generative AI to become ‘really interesting’ tool for brokers selling data poor lines
After picking the ‘low hanging fruit’ around machine learning, brokers ‘need to be thinking about’ how generative artificial intelligence can help bolster their ‘insight’ and ‘expertise’
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News AnalysisBackchat November 2023
Fire claims, insurtech authors, fifth birthdays and honeybees, what has the insurance industry been up to of late? You heard it here first…
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NewsInsurers’ ‘failure’ to address customer concerns over loyalty tempering public trust
’A guarantee for existing customers that they won’t be charged more than a new customer would have a real impact on public trust,’ says policy and public affairs director
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NewsInsurer demand for more hazard data prompts launch of four new satellites
’Rapid access to high-resolution hazard insights will become ever more critical,’ says senior vice president
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NewsAviva warns insurers of telematics challenge that connected cars could present
’This connectivity is not just a technological advancement – it represents the future of motor insurance as well,’ says head of retail specialty trading
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News AnalysisSkills gap in claims sector not helping with increased complaints about insurers
Insurers have a ’significant issue’ with attracting and retaining talent, says business development director
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News AnalysisThe most complained about products in UKGI
Insurance DataLab analyses the latest ombudsman complaints data to find out which product lines – and which insurers – are receiving the most complaints from consumers
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NewsHeightened fraud risk in the wake of recent storms – McLarens
’As we grapple with the aftermath of successive weather-related events, the risk of fraudulent claims looms large,’ says head of investigation
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NewsNew GTA independent chair appointed
’I look forward to playing my part in effecting the compromises that will be required to get a successful result,’ says new appointee
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News AnalysisInsurer responds to broker complaints over service in the digital age
’There is a better dialogue we can have around digital,’ says chief executive
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NewsInsurers face surge in burst pipe claims this winter if homeowners keep heating off
’As temperatures begin to drop, the risk of frozen water leading to burst and damaged pipes rises,’ says manager
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News AnalysisIn Focus: How will emerging technologies shape the future of insurance claims management?
Insurance Times asks industry experts how the transformative impact of emerging technologies will impact the future of insurance claims management
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NewsHome premiums set to rise as insurer profitability takes hit after ‘worst performing year’
’We expect levels to rise further for the remainder of the year and into 2024,’ says financial services markets leader
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News AnalysisIn Focus: Insurer complaints are rising – so what is being done to improve claims service?
Industry experts discuss the complexity of claims and the innovations needed to improve the experience for consumers
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NewsDarker nights predicted to trigger rise in home and motor theft claims
Less light in the evenings ‘provides greater opportunities for thieves’, says head of motor claims
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NewsJustice Committee launches County Court inquiry as claim hearing delays rise
’Claims data shows the situation is worsening and not improving,’ says chair of Justice Committee
