Claims – Page 651
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Costly Ratios
Insurers, worried about the rising cost of claims, are implementing a management strategy to stem losses.
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Carry on claiming
Insurers hear some incredible stories from claimants. Read `em and weep (with laughter)
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Global warning
British weather is going to get worse. John Jackson reports on the dangers insurers and property owners face
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Sleuthing for the truth
There is a new weapon in the fight against fraud - cognitive interviewing. Bill Jackson explains
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Maintain the chain
The repair and replacement service is a vital link in efficient and cost-effective claims servicing, but the customer has to be at the centre. Dermott White reports
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Paul Turner, finance director of ansa, says integrated systems are the key to satisfying the industry's exacting standards
Do you think there will be a greater move by insurers towards outsourcing certain aspects of the claims process to specialist companies?
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Coping with disaster
The aftermath of11 September has highlighted the importance of disaster recovery plans, say Rory Graham and Nick Simms
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Zurich's Entranet to pass on services
Zurich's e-commerce web site developer Entranet will transfer some of its clients and products to CRM provider AIT for £75,000. A number of staff have also been transferred to AIT. …
