Claims – Page 655
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Cracking up
Are the British obsessed by cracks in their houses? Claire Veares discovers that a recent survey found that other countries take a more relaxed attitude to subsidence. But things are gradually changing here as well.
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Troubled waters ahead?
Natural catastrophes and man-made disasters seem to be happening with ever greater frequency. The impact on reinsurers may be considerable. By Yvette Essen.
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Keep going in a crisis
After the fuel crisis, the rail crisis and the flood crisis, you would think that businesses would be making Continuity Planning a priority. Not so, says Simon Grace.
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Watching the detectives
The fear that the implementation of the Human Rights Act would end in a high profile court case has made insurers wary of continuing to use surveillance to uncover fraud. But, as Christine Seib argues, the outlook may not be so bleak after all.
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Fitting in
Over the past five years, the loss adjusting industry has undergone huge consolidation. Gone are the golden times of the eighties. Firms are now lean and mean and engaged in a hard struggle to maintain their footing. Paddy Gourlay outlines how matters stand.
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Woolf's progress
What changes have been wrought by the Woolf reforms, almost two years after they were implemented? Claire Hills discovers that there have been the inevitable teething troubles, but that the general outlook is encouraging
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Exclusion zone
The insurance ombudsman hates exclusion clauses, especially those hidden deep in the small print. Insurers claim they are necessary. Chris Wheal looks at the arguments.
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Loss assessors
Loss Assessors have to live with the industry's negative view of their activities. But is this image justified? Claire Veares talks to both sides.
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Weather warning
Severe flooding in the south of England has served to highlight the costs posed to the insurance industry by extreme weather. Global warming presents new, unpredictable challenges. In this age of weather uncertainty, accuracy of forecasting becomes of vital importance. Kathryn McCarthy looks at the progress being made by ...
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Look after your home
More and more insurance companies are replacing goods rather than offering cash for claimants, even more reason to value your contents and valuables properly. Mike Cooper reports.
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Art thieves beware
Art thefts are on the rise, but the resources given to the police are not keeping up. However, a new initiative by the government seeks to overcome the problem, by improved cooperation between the agencies involved. Mike Cooper reports.
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Under the spotlight
The introduction of the ABI Claims Code and the FSA's rules on complaints handling procedures are designed to make life easier for the unhappy customer. Alison Boyle reports
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Speeding up
With claims payouts taking anything up to 170 days, there is an urgent need to look for ways of speeding up the handling process. Yvette Essen explains how the London Market Principles may provide a solution
