Claims – Page 7
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NewsAverage flood payout swells by 60% as 2025 home claims surpass £6bn
‘A record £6.1bn in property claims last year shows both the scale of the damage and the vital role insurers play in helping people recover,’ says director
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News AnalysisAlmost two years on – has Consumer Duty improved customer outcomes?
Data from Insurance DataLab suggests that the FCA’s landmark regulation has not led to a measurable reduction in escalated disputes
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AnalysisClaims management is the ‘lever’ for MGA profitability in softening market
’Claims is a real area of opportunity if you get it right,’ says chief executive
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NewsQuestGates hires new head of intelligence for counter fraud services
’Appointing a head of intelligence represents a significant boost to QuestGates’ internal expertise and reflects our continued investment in refining our analytical capability,’ says head of counter fraud services
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WebinarInsurance Times’ latest MGA webinar now available to watch
The webinar digs into the drivers and influences that are shaping the MGA market
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News AnalysisRoad traffic injuries are changing – how should the industry respond?
Data is revealing that the type of injuries sustained in road traffic accidents – or perhaps the ways people are reporting them – are changing, so what can the industry do to help the claims process stay fair and efficient?
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NewsProperty payouts to cross £6bn for second year running
‘As the final claims are counted for 2025, insurers will be assessing the impact of ongoing weather events on consumer’s premiums,’ says insurance partner
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NewsMotor insurers paid out £11.9bn in 2025
The ABI say the figures show that motor claims continue to be ’heavily influenced by the complexity of modern vehicles’
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News AnalysisTechTalk: The real AI threat to insurance jobs is doing nothing
‘You aren’t going to lose your job to AI, but you are at risk of losing your job to someone else who is using AI,’ says chief solutions officer
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News AnalysisLloyd’s new hurdle principle will ‘set the hares running’ across the London market
‘Everyone will feel the heat in a cascading effect and claims leaders will expect more of their team, their staff, the claims practitioners and the handlers,’ says chief claims officer
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NewsEcclesiastical fraud investigations rise 20% as £3m of claims rejected
Claims director says insurer is ‘committed to tackling fraud in the strongest means possible’
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News AnalysisBriefing: Brokers could be ‘on thin ice’ where commission sharing is concerned
The ground is shrinking beneath brokers and insurers still involved in the process of shafting leaseholders
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Sponsored ContentThe replacement vehicle sector needs a shake-up – Europcar
Sponsored content: Leigh Broomhead, head of insurance at Europcar Mobility Group UK, discusses how industry change is needed to target claims costs and customer satisfaction
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NewsMGA providing modular cover for SMEs launches
’Our service empowers brokers to build truly tailored solutions and ensures clients get support when it matters most,’ says co-founder
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News AnalysisBrokers call out ‘devastating impact’ of claims ‘inefficiencies’ on commercial haulage clients
A lack of interim payments and email only communication is having a direct impact on haulage firms’ cash flows, argue commercial brokers – with some demanding changes to ‘one size fits all’ claims processes
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NewsQuestGates announces new chief executive as part of restructure
’Having been part of the business since its creation, I am thrilled to take on the role of chief executive at such an important and exciting time for the QuestGates group,’ says appointee
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NewsFintech partners with Qover to expand travel protection offering
The offering ’helps ensure our customers can maintain their financial resilience should the unexpected happen’, says vice president of product and design
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NewsThe London market and UK regional market insurers that have won awards for service
’In an increasingly competitive market, superior service remains a critical differentiator for sustainable growth,’ says managing director
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Sponsored ContentHow Lloyd’s new hurdle principle impacts claims – Gallagher Bassett
Sponsored content: Charlotte Harrison-May, Gallagher Bassett’s head of carrier and market relationships, discusses the claims impact of Lloyd’s recent rule change
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News AnalysisAre pet insurance claims keeping pace with customer expectations?
A disconnect between technical compliance and customer experience carries reputational risk for the sector – but is currently not being addressed
