Teresa Graham, deputy chair of the government's Better Regulation Task Force, today called on claim's management company's to “clean up their act.”
Speaking at the Insurance Times Future of Personal Injury Claims conference, Graham said the industry “should be regulated”
She said for claim's management company's to adverise on hospital wards and doctor's surgerys was "grubby and distasteful."
Vital changes need to be put in place to regulate the industry to challenge public perception of a "mythical" compensation culture.
Delays in government response to the Better Regulation Task Force report “Better Routes to Redress” displeased Graham, who said she was disappointed government had not taken up all of the reports recommendations.
Speaking about bringing round improved regulation of the claims industry, the report recommended ombudsmen publicise their “valuable” work more thoroughly.
The report recommended that government should “remove the overlap between the work in ombudsman”.
But, government denied an overlap existed and would not act on the report's recommendations.
The report had also proposed that research “into the potential impact and effectiveness of contingency fees in securing access to justice” should be carried out.
Graham said looking into making contingency fees more transparent would help regulate the claims process. However, government would not be taking up the recommendation, she said.
