Claimant lawyers will need to sign up to service to put claims through RTA portal

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The insurance industry has teamed up with claimant solicitors to launch a mandatory personal injury (PI) database enquiry service.

Claimant representatives will have to use the service, called askCUE PI, to check their clients’ records on the Claims and Underwriting Exchange (CUE) PI database before they can put a claim through the road traffic accident (RTA) Portal.

The move is designed to cut the number of fraudulent claims in the personal injury claims system.

The service will be mandatory from 1 June this year. Solicitors are being encouraged to register for the service when registration opens on 5 May. Only approved organisations will be able to use askCUE.

Work on askCUE PI has been led by the ABI, the Motor Insurers’ Bureau, the Motor Accident Solicitors’ Society (MASS), the Association of Personal Injury Lawyers (APIL) and the Law Society.

ABI director of general insurance policy James Dalton said: “This represents a significant step forward as the insurance industry and claimant communities join forces in the fight against fraud.

“The development and delivery of the service is a tangible demonstration of what can be achieved when our sectors work together.

“There’s plenty that we disagree on, but getting the fraudsters and cheats out of the personal injury claims system is something we all agree on, which is why the delivery of askCUE is an important milestone in the on-going fight against fraud.”

MASS chairman Susan Brown said: “Having worked towards this for the last 4 years, MASS is delighted that insurers and claimant solicitors will now be able to share information, at an early stage in a claim, that might indicate potential fraud.”

APIL immediate past president John Spencer said: “APIL welcomes the opening of the askCUE database. This is a really good first step for the sharing of information to tackle fraud.”

Law Society chief executive Catherine Dixon said: “The collaboration between lawyers and insurers is a huge step forward, showing that we can all work together to achieve a common objective which will benefit consumers.”

Registration with askCUE will allow solicitors to make unlimited enquiries for 12 months for £110 plus VAT.

Solicitors who submit a small number of personal injury claims a year can register for a set enquiry package that provides up to 10 searches a year for no charge.