Relatives of customers who die are often poorly treated
The Widowed and Young Foundation (WAY) says insurers need better training, understanding and greater sensitivity towards surviving relatives of customers who have died, the Guardian reports.
The support group has noted a rise in poor treatment received by its members – bereaved women aged under 50 – and wants companies to be much better prepared to help them.
WAY spokeswoman Linsay Black said: "While there are a number of financial companies that treat the bereaved well, others do very badly with callers who are already in an understandable state of distress.
"Often they ask for multiple copies of death certificates, don't return phone calls, or send correspondence when they promise they will, and a minority are obstructive, drag their feet or try and wriggle out of payments."
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