Latest News – Page 2166
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News
Flooded with regulation
The EU is on the verge of producing a Directive for flood management.Katy Dowell and Caroline Jordan discuss what this means for UK insurers
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Comments/Letters
Voice of the industry industry
Lee Gladwell says call centres deserve serious attention
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Comments/Letters
Death of insurance? Not yet
Andrew Cave says insurers need to grasp the science behind the newest challenge facing the industry
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Features
Managing the process
In the final part of our series on the FSA's requirements for treating customers fairly Ian Jerrum looks at the areas of complaints, remuneration, management information and strategic change
