An online claims system is being launched by Churchill Insurance.
It is understood that the system will allow customers to deal with their motor claims through Churchill's website.
The developme ...
An online claims system is being launched by Churchill Insurance.
It is understood that the system will allow customers to deal with their motor claims through Churchill's website.
The development mirrors a similar move by UK police forces that have been introducing online reporting for motor accidents and car crime.
Direct Line already runs an online system, where customers can log accidents but not car crime.
Direct Line customers can also track the progress of their damaged vehicles through Direct Line's network repairers by logging on to the site. The system was launched in February 2001.
Rival motor insurer esure is against online reporting. Spokesman Adrian Webb said: "Motor accidents are moments of distress and we think that customers like a human connection at that time. There's nothing more frustrating, especially if you are upset, than error codes beeping back at you because the wrong boxes have been filled in."
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