Aviva makes acquisition to strengthen disaster recovery and restoration services

Aviva has acquired DisasterCare Group as it looks to strengthen its disaster recovery and restoration services.

DisasterCare is a specialist business that connects insurers and customers with local disaster recovery and restoration suppliers.

It works with regional experts who provide services such as drying, cleaning, strip out and reinstatement to stabilise homes and businesses following events including fire or flooding. 

Chris Netherton, chief executive at DisasterCare, said: “Today marks a significant milestone in our company’s journey. This acquisition strongly aligns with our strategic objectives and reinforces our commitment to delivering a best in class service while supporting our long-term growth ambitions.

”It presents an exciting opportunity to strengthen our capabilities, broaden our reach and build on our established foundations.”

Aviva benefits

The deal also includes CJN Holdings, the parent company of DisasterCare, and The Flood School, which DisasterCare owns.

Aviva said the acquisiton will streamline the appointment of recovery specialists, accelerating first contact, improving damage mitigation for customers and brokers and delivering reductions in response times. 

Aviva teams that regularly work with The Flood School, meanwhile, will get broader access to this expertise, including for Aviva’s broker partners, supporting wider efforts to improve flood resilience and prevention.

Steve Bridger, chief claims officer for UKGI at Aviva, said: “Disaster recovery and restoration is a critical moment for customers, often following highly disruptive events. By bringing DisasterCare into the Aviva group, we are strengthening our ability to support customers quickly and effectively, while continuing to work with trusted local experts.

“Importantly, this partnership is about building long‑term strength and stability, combining Aviva’s strong customer focus, insight and scale with DisasterCare’s expertise, care and specialist knowledge.

”Bringing the two organisations together supports a more seamless end to end property claims experience and helps us respond quickly when customers need us most.”