The insurer’s chief executive for UK and international business admitted that ‘there’s work to be done in 2021’ around business interruption coverage and reputational repair
The FCA’s test case on the interpretation of business interruption (BI) policy wordings when applied to Covid-19-related claims proved to be “a difficult moment during the year for RSA”, with the insurer now having “work to do to rebuild our reputation with our customers”, said Scott Egan, chief executive of UK and International at RSA.
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