Analysis

Briefing: Faltering RSA can take inspiration from Zurich on broker service

By Saxon East 2021-05-26T11:34:00

Saxon East

RSA came bottom across all of Insurance Times’s broker service surveys. Where does it go from here?

RSA came bottom across all Insurance Times’s broker service surveys. But it can take comfort from Zurich, which is improving across these surveys. The challenge for new owner Intact must be in raising standards of broker service. 

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