’It is more important than ever that we invest even more in our people,’ says chief executive

CFC has appointed a new interim chief people officer after pledging to do so following an investigation.

In November 2023, the specialist insurance provider announced that Lloyd’s had completed an investigation into allegations of non-financial misconduct at the company.

The firm said it would appoint a new chief people officer following this – it revealed today (6 February 2024) that Nichola Archibald would take up the role on an interim basis.

Archibald has over 25 years’ experience across a range of industries and has held senior HR positions at Inter Hannover Plc and Hannover Re, RSA and Aviva.

“Nicky has a wealth of experience of working with companies to establish and implement their people strategy, drive employee engagement and cultivate a positive workplace culture,” CFC group chief executive Louise O’Shea said.

“I couldn’t be more delighted to welcome her to our team and look forward to working together to ensure our people continue to love what they do and how they do it.”

‘Big plans’

After Lloyd’s completed its investigation into CFC, the insurance provider acknowledged that there had been failings and was “taking a number of steps to strengthen its policies and procedures and further invest in its culture and people”.

O’Shea said CFC had “big plans” as the firm take “the next steps forward on its journey”.

“It is more important than ever that we invest even more in our people,” she said.

“This will involve introducing new policies and procedures to create an environment in which our people can thrive and ensuring our HR team have the leadership they need to help drive these new initiatives through the business.”

Archibald added: “CFC is a great business with an incredible team that’s respected across the industry.

“I’m excited to work closely with my colleagues as we evolve our culture and capabilities to the next stage, positioning the business for continued growth and success.”