Howden bolsters claims proposition for commercial clients

Howden is expanding its offering for commercial clients in the UK through deals with two managing general agents (MGAs).

It was revealed today (25 March 2024) that the broker will team up with Qlaims and Lorega, with it looking to bolster its internal claims proposition for SME clients.

The deals will see Qlaims offer loss assistance insurance, while Lorega will provide loss recovery cover and chartered loss adjusting services.

Lorega said its loss recovery insurance is now available to Howden’s corporate customers as Howden Loss Assist for claims in excess of £10,000.

The deal is an enhancement to the existing relationship between Lorega and Howden.

“We are delighted to be continuing our longstanding partnership with Lorega through their claims assistance offering,” Victoria Sutton, head of claims operations, corporate and commercial and UK and Ireland retail at the broker, said.

“Howden Loss Assist will offer tremendous value and support for our corporate clients at time of loss and is aligned with our desire to continue to deliver ‘added service’ propositions for our clients.”

Neill Johnstone, Lorega’s managing director, added: “ Our market-leading commercial loss recovery product is designed to not only offer peace of mind but complements and adds value to Howden’s existing business portfolio and their strong personal service culture.”

Qlaims

Meanwhile, Liz Latter, chief executive of Qlaims, said its offering served as a unique selling point for brokers in enhancing client service.

”We believe that most UK insurance policies have a gap when it comes to claims preparation,” she said.

“Including Qlaims with property insurances bridges this and is a USP for brokers in delivering great client service.

“Our value-add insurance provides clients with access to a professional claims specialist to prepare their property damage claim and help them recover quickly following a loss.”

Sutton added: “The wider cover now provided by Qlaims and the use of digital technology enables us to work together to enhance the claims service and provide tremendous value to our clients.

“We believe this genuinely gives us a unique combination to offer best of breed claims support across the market.”