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Human interaction still worth the cost – Gallagher’s Stephen Rhee

By 2025-03-24T10:00:00

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’Economically, it makes sense to push interactions to a bot but, from a retention standpoint, you can be too digital,’ says global chief digital officer

Speaking at the recent Insurtech Insights conference (20 March 2025), Gallagher’s global chief digital officer Stephen Rhee and Dan King, co-founder at Insurance DataLab, explored how insurers and brokers can leverage technology without losing the personal connections that underpin trust in the sector.

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