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Younger customers have higher expectations for claims resolution – Sprout.ai

By 2022-11-28T12:24:00

young man using phone

As generation Z and millennials tend to be more digitally literate than other age groups, the demand from them for faster and more convenient customer service is higher

Younger customers aged 18 to 24 expect a resolution to their claim within a week of notifying their insurer, according to research published by insurtech Sprout.ai last week (November 2022).

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