All TechTalk articles – Page 197
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Archive
Sign of the times
Digital or electronic signatures are becoming increasingly recognised in law. Claire Veares checks out the implications for online insurers.
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The race is on
Compared to the banking industry, insurance seems miles behind in terms of e-commerce. But, says Chris McKevitt, the gap is slowly closing up.
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Passing on the work
Outsourcing is becoming increasingly popular in the insurance industry. Whether it's IT or call centres, it is proving to be a great solution for those companies that want to concentrate on what they do best. Yvette Essen reports.
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In their own words
Some of the insurance industry's biggest software houses and internet providers reveal how they are geared up to provide their clients with top-of-the-line systems in a rapidly advancing technological world.
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Systems overload?
Traditional broker quotation systems or new net-based services - which to pick? The choices for intermediaries can be mind-boggling, says Claire Veares.
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The perfect model?
Manjit Rana outlines some of the business models that are prevalent in today's marketplace and looks at the role of the virtual intermediary.
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Features
London stalling
How do you bring a slow and complex 300-year-old insurance market up-to-date for the 21st century? It's time London traded in tradition for technology, says Yvette Essen.
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Keep on running
Most companies lack plans for surviving a major IT disaster, such as hacker attack or server theft. But, reports Christine Seib, a few sensible precautions will save your business from missing a beat.
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Service industry
With new technology providing a wider range of options for increasingly discerning customers, it's more important than ever that insurers know their client base - which is where customer relationship management comes in, says Manjit Rana.
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Industry poor on service
The insurance industry is one of the worst e-commerce service providers, a survey by new online insurance intermediary, Its4me, has revealed.The intermediary's findings show that most brands fail ...
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Forces join for Ins-sure
A new company claims it will unify and improve back-office services supporting the London Insurance Market. The joint venture between Lloyd's, the International Underwriting Association (IUA) and ...
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Fast forward
Keeping your system abreast of technological advances is more complicated than it might seem. Christine Seib gets some advice from the experts.
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Data poses danger
Insurance companies' poor control over their data may worsen as they open up their systems directly to brokers, reinsurers, customers and third parties," says John Wilson, the chairman of Eurobase sys ...
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Left out in the cold
The shortage of skilled IT staff with industry knowledge is worse in insurance than almost any other sector, as many turn to the more `glamorous' areas of telecomms and e-commerce. Kathryn McCarthy investigates how the industry can combat this problem - and how to make insurance sexy.
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Virtual classroom
Gone are the days of stuffy workshops and hours of travelling to get to the latest training session. E-learning offers staff a sophisticated alternative. Amanda Swinburn reports.
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Brit bosses toughest on staff internet slackers
Uk companies are the toughest in Europe when it comes to reprimanding their staff for inappropriate use of the internet, a new poll has found. A survey by Websense found that employers in the UK w ...
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Biba setting benchmarks
The British Insurance Brokers' Association (Biba) is launching an independent broker software benchmarking service for its members.Biba has appointed technology consultants Garol to develop a set ...
